Level 2 Technical Support Specialist Broadcast (18-mth FTC)

BAI Communications; North Sydney Council; Sur place; AUD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Parental leave (gender-neutral)

Study leave

Volunteer leave

Corporate discounts

Novated leasing

Referral program

Résumé du poste

BAI Communications in Australia is seeking a Level 2 Technical Support Specialist to resolve complex incidents escalated from the NOC and Service Desk, and to support critical broadcasting and communications infrastructure. You will conduct deep-dive investigations, monitor network performance, and contribute to continuous improvement while mentoring colleagues and developing knowledge articles.

This 18-month FTC role emphasizes collaboration and operational excellence.

Qualifications

• 3-5+ years in telecom, ICT or broadcasting.
• Experience in operational support or service environments.
• Strong knowledge of communications and network technologies.

Responsabilités

• Triage and resolve complex incidents escalated from NOC and Service Desk.
• Perform advanced fault diagnostics across network infrastructure.
• Lead technical guidance during major incidents.
• Contribute to MTTR reduction and availability improvements.
• Prepare operational reports and SLA metrics.

Connaissances

Network diagnostics

Analytical thinking

Troubleshooting

Customer service

Outils

Network monitoring systems

Description du poste

Level 2 Technical Support Specialist Broadcast (18-mth FTC)

Join a highly skilled technical support team. Resolve complex network incidents, improve service performance & support critical comms infrastructure

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through , our virtual tour platform.

LET’S EXPLORE THE ROLE

As a Level 2 Technical Support Specialist, you'll be part of the Level 2 Support team responsible for the technical resolution of complex incidents escalated from the Network Operations Centre (NOC) and Service Desk. You'll conduct deep-dive investigations, support major incidents, analyse network performance trends, and contribute to continuous improvement initiatives across BAI's communications network.

Key Responsibilities:

• Receive, triage and resolve complex technical incidents escalated from the NOC and Service Desk.
• Perform advanced fault diagnostics across communications and network infrastructure.
• Provide technical leadership and guidance during prolonged or high-impact incidents.
• Support Major Incident Management activities as a technical subject matter expert.
• Analyse network and incident data to identify recurring issues and drive problem management initiatives.
• Contribute to improvements that reduce Mean Time to Restore (MTTR) and increase network availability.
• Monitor service configuration accuracy and support configuration management practices.
• Prepare operational reports and track SLA, availability and performance metrics.
• Develop knowledge articles and technical documentation.
• Mentor and support technical capability development across Service Management teams.

LET’S HEAR ABOUT YOU

You are a technically capable problem solver who enjoys investigating complex network issues and working collaboratively to deliver excellent customer outcomes.

About You

• 3-5+ years' experience within telecommunications, ICT, broadcasting or a similar technical industry.
• Experience working in operational support, network operations or technical service environments.
• Strong knowledge of communications and network technologies.
• Demonstrated experience using network management and monitoring systems.
• Excellent analytical and troubleshooting skills.
• Experience working in customer-focused service delivery environments.

  This role is subject to BAI's Restricted Work Location Policy and requires work to be performed from a controlled environment due to privileged access to essential systems. This means you will be required to work from the office only. Successful applicants will be required to complete a Criminal History Check prior to commencement.

  BENEFITS & CULTURE

  At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

  Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.

  • Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
  • Strong focus on development with a performance framework and LinkedIn Learning access.
  • Flexible work options, gender-neutral parental leave, study and volunteer leave.
  • Recognition programs for high performance and peer appreciation.
  • Corporate discounts and novated leasing via SG Fleet.
  • A referral program that reflects our positive culture.

  BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.