Brisbane Solar Call Centre Manager – Lead & Grow Team

One Group Australasia Pty

Brisbane

On-site

AUD 100,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

Excellent commission structure

Weekly bonuses

Monthly bonuses

Job summary

One Solar Australia is seeking an experienced Call Centre Manager to lead our solar and battery appointment-setting team from our Murarrie office in Brisbane. This hands-on leadership role focuses on turning leads into high-quality, sales-ready appointments in a fast-paced environment.

You will recruit, onboard, train and mentor staff, establish KPIs, monitor calls, coach agents, and collaborate with sales to improve conversion.

Qualifications

Mandatory experience in the Australian solar and battery industry.
Proven track record leading a call centre or outbound sales team.
Strong leadership, communication and KPI-driven coaching.
Deep understanding of the residential solar customer journey.

Responsibilities

Lead and manage the daily operations of the appointment-setting team.
Recruit, onboard, train and mentor call centre staff.
Establish, monitor and improve KPIs including call volumes, bookings, attendance and conversion.
Monitor calls, provide feedback and continually improve scripts and objection handling.
Drive appointment quality to ensure bookings are genuine and sales-ready.
Manage lead distribution, follow-up processes and CRM accuracy.
Identify performance gaps and implement productivity strategies.
Prepare regular performance reports for management.
Collaborate with the sales team to improve lead conversion and customer experience.