Brisbane IT Desktop & Endpoint Support Engineer

Modern Star

City of Brisbane

On-site

AUD 70,000 - 95,000

Full time

9 days ago

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Job summary

Modern Star is seeking an experienced IT Desktop Support Engineer to join our Corporate IT team and provide Tier 2 support across Brisbane operations. You will troubleshoot Windows 11 issues, manage devices with Intune, and collaborate closely with end users and the IT team.

You will help ensure devices are secure, compliant, and up to date, while participating in incident reviews and knowledge-base updates.

Qualifications

3+ years hands-on desktop/end-user computing or IT support experience.
Strong Windows 11 desktop/laptop support skills.
Experience with Microsoft Intune and endpoint management.
Working knowledge of Microsoft 365, Entra ID and Active Directory.
Knowledge of TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
Understanding of endpoint security, patching, and device compliance.

Responsibilities

Provide hands-on and remote Tier 2 IT support across Brisbane sites.
Troubleshoot and resolve Windows 11 desktop/laptop issues and applications.
Support Microsoft 365, Entra ID and Active Directory environments.
Manage devices using Microsoft Intune, including enrolment and compliance.
Install, configure and maintain laptops, desktops, and peripherals; complete moves/adds/changes.
Maintain IT asset records and support provisioning through retirement.
Collaborate with the central IT team and contribute to root-cause analysis.