Breakfast Service Lead — Luxury Hotel

Crystalbrook Collection; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

AU$99 room rates for staff/friends

Enhanced parental leave

Sustainable luxury practices

Internal mobility program and career发展

Job summary

CRYSTALBROOK RILEY in Cairns seeks an Assistant Venue Manager to lead breakfast operations at Paper Crane, ensuring energetic, structured service from pre-shift to peak periods. You will be a hands-on on‑floor leader, guiding the team to deliver polished service and memorable guest experiences.

Working with the Venue Manager, you’ll manage reservations, labour planning, roster efficiency and revenue outcomes, while coaching Supervisors and Guides to build a capable, motivated team and a positive

Qualifications

• Experience in a supervisory or management role within Food & Beverage, with breakfast service leadership highly regarded.
• Strong leadership capability, with experience coaching and developing teams.
• Solid understanding of venue operations, service flow and guest experience delivery.
• Confidence managing rosters, labour and operational performance.
• Exposure to cost control, revenue targets and P&L principles.
• Ability to manage guest feedback and resolve issues confidently.
• Strong organisational and communication skills.
• Availability to work across a 7‑day roster, including early mornings and weekends.
• A current QLD RSA.

Responsibilities

• Lead breakfast operations with energy, structure and a strong service focus.
• Oversee pre‑service preparation, team briefings and peak service flow.
• Be a visible, hands‑on leader on the floor, guiding the team through busy periods.
• Ensure service standards, reservations, labour planning and roster efficiency connect to venue performance and revenue.
• Develop the team through coaching Supervisors and Guides to build confidence and capability.

Skills

Supervisory experience

F&B management

Leadership

Roster planning

Labour management

Cost control

P&L awareness

Guest feedback handling

Organisational skills

Communication skills

QLD RSA

Job description

CRYSTALBROOK RILEY in Cairns seeks an Assistant Venue Manager to lead breakfast operations at Paper Crane, ensuring energetic, structured service from pre-shift to peak periods. You will be a hands-on on‑floor leader, guiding the team to deliver polished service and memorable guest experiences.

Working with the Venue Manager, you’ll manage reservations, labour planning, roster efficiency and revenue outcomes, while coaching Supervisors and Guides to build a capable, motivated team and a positive