Branch Supervisor - Qld

Morgan Consulting; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Morgan Consulting in Brisbane is seeking a hands-on Branch Supervisor to lead daily warehouse operations while also supporting customer sales and inquiries. The role involves dealing with phone enquiries, helping grow branch sales and maintaining stock control in a practical, customer-focused environment.

The successful candidate will coordinate with sales teams, supervise staff, and ensure safety and efficient order fulfilment during branch hours 8.30am–4.30pm, Monday to Friday.

Qualifications

• Experience in a warehouse supervisor or branch supervision role.
• Experience with pneumatic/industrial products is highly desirable.
• Strong customer service, sales and communication skills.
• Comfortable handling phone enquiries and product information.

Responsibilities

• Open and close the branch with set hours; manage daily branch operations.
• Provide excellent service to walk-in customers and trade clients.
• Answer phone enquiries and assist with product information, pricing and orders.
• Support external sales team and assist with sales growth at the branch.
• Supervise receiving, storage, picking, packing, dispatch and stock control.
• Lead and train warehouse staff; ensure safety and compliance.
• Coordinate with sales and service teams for timely order fulfilment.
• Prepare operational reports and monitor branch performance.

Skills

Warehouse supervision

Branch supervision

Sales support

Customer service

Stock control

Phone handling

Forklift licence

Job description

About the Company

Our client is a global leader in Industrial Automation and Process Controls, trusted by industries across Australia and beyond. Their wide range of products includes pneumatic and process valves, actuators, sensors, electrical drives, and complete turnkey control systems all designed to help their customers operate more efficiently and reliably.

With strong growth and increasing demand for their products, they are now opening a new branch in Brisbane (Eagle Farm Location) to support their existing and new customers. They are seeking a proactive and experienced Branch Supervisor to oversee daily warehouse operations and branch activities. The successful candidate will be responsible for supervising warehouse staff, ensuring efficient inventory control, maintaining safety standards, and supporting customer order fulfilment for pneumatic products and components.

About the role

They seek a hands-on Sales & Warehouse Branch Supervisor to lead daily warehouse operations while also supporting customer sales and enquiries. This role is ideal for someone who enjoys working in a practical environment while also interacting with customers, handling phone enquiries, and helping grow branch sales.

Key responsibilities

• Opening and closing the branch, operating hours 8.30am to 4.30pm, Monday to Friday.
• Provide excellent customer service to walk-in customers and trade clients
• Answer customer phone enquiries and assist with product information, pricing, and order processing
• Work closely in assisting and supporting our external sales team.
• Support sales by recommending suitable pneumatic and industrial products to customers
• Supervise and coordinate daily warehouse and branch operations.
• Manage receiving, storage, picking, packing, and dispatch of pneumatic and process control components and equipment.
• Ensure accurate inventory management and stock control.
• Lead, train, and support warehouse staff to maintain productivity and efficiency.
• Maintain high standards of workplace safety and compliance with company policies.
• Coordinate with sales and customer service teams to ensure timely order fulfilment.
• Monitor stock levels and assist with stock replenishment and procurement.
• Maintain warehouse organization and ensure products are stored safely and correctly.
• Prepare operational reports and monitor branch performance.
• Supervise daily warehouse operations including receiving, picking, packing, and dispatch
• Coordinate with suppliers and internal teams to ensure timely order fulfilment

Skills and experience

• Experience in a warehouse supervisor, branch supervisor, or sales/warehouse role
• Experience with pneumatic, industrial, mechanical, or automation products highly desirable
• Strong customer service, sales and communication skills
• Comfortable answering phones and assisting customers with product enquiries
• Good understanding of warehouse operations and stock control
• Ability to balance warehouse responsibilities with sales support
• Forklift licence (preferred but not essential).

Benefits

Along with a competitive salary package that reflects your experience, you’ll enjoy being part of a supportive, experienced team where your contribution truly matters. You’ll also have opportunities to develop your career, learn from industry experts, and grow your career with a market leader in automation and control solutions.

Other benefits include:

• A highly competitive remuneration package to the successful candidate based on their level of experience.
• Extensive in-house training.
• Employee benefits.
• Employee assistance and development programs.
• A dynamic and supportive work environment.