Branch/Regional Manager - North Queensland

Clark Equipment; Cairns Regional; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Laptop & phone

Tools provided

Training

Senior leadership package

Job summary

Clark Equipment Sales Pty Ltd in Cairns seeks an experienced Branch/Regional Manager – North Queensland to lead the Cairns and oversee Townsville, with P&L responsibility and a hands-on leadership style.

Based in Cairns, you will drive revenue growth across equipment, parts and service, mentor branch teams, manage budgets, and strengthen customer relationships across the region.

Qualifications

• Proven experience managing a branch, region, department or service-based operation with commercial accountability.
• Experience in equipment, construction machinery, agricultural machinery, material handling, industrial, hire, transport, service or related industries will be highly regarded.
• Strong understanding of workshop and field service operations, including labour recovery, scheduling, productivity and customer service standards.
• Commercially focused with the ability to read branch financials, identify performance gaps and implement practical improvements.
• Confident people leader with the ability to mentor supervisors, support developing staff and build a positive, accountable branch culture.
• Willingness to travel between Cairns, Townsville and customer locations as required.

Responsibilities

• Lead the daily operation of the Cairns branch, including service, parts, administration, workshop, field service and local sales support.
• Provide operational oversight, mentoring and practical support to the Townsville branch supervisor.
• Take delegated P&L responsibility for North Queensland branch performance, including revenue, gross profit, operating costs and branch productivity.
• Drive revenue growth across equipment sales, parts sales and service labour, while improving margin performance and customer retention.
• Review branch processes and implement improvements in workshop efficiency, field service scheduling, parts availability, stock control, warranty recovery and customer follow-up.
• Set, monitor and report on branch KPIs, including sales activity, service recovery, technician productivity, parts margin, debtor control, customer satisfaction and safety performance.
• Develop and support branch teams through clear communication, coaching, accountability and regular performance feedback.
• Maintain relationships with key customers, service agents, subcontractors and suppliers across the North Queensland region.
• Work closely with the State Manager to prepare budgets, review monthly branch performance and deliver agreed improvement plans.

Skills

Leadership

P&L management

Branch management

Travel willingness

Customer relationships

Service operations

Financial literacy

Job description

Branch/Regional Manager - North Queensland

Clark Equipment Sales Pty Ltd is seeking an experienced Branch/Regional Manager – North Queensland to lead the daily operation of our Cairns branch and provide regional oversight, mentoring and operational support to our Townsville branch. This is a hands‑on leadership role suited to a commercially focused manager with experience across equipment sales, parts, service, workshop operations and customer support.

Based in Cairns and reporting to the State Manager, the successful candidate will have delegated P&L responsibility for the North Queensland region, with a clear focus on improving branch performance, strengthening team capability, increasing equipment, parts and service revenue, and lifting profitability across both sites.

Key Responsibilities:

• Lead the daily operation of the Cairns branch, including service, parts, administration, workshop, field service and local sales support.
• Provide operational oversight, mentoring and practical support to the Townsville branch supervisor.
• Take delegated P&L responsibility for North Queensland branch performance, including revenue, gross profit, operating costs and branch productivity.
• Drive revenue growth across equipment sales, parts sales and service labour, while improving margin performance and customer retention.
• Review branch processes and implement improvements in workshop efficiency, field service scheduling, parts availability, stock control, warranty recovery and customer follow‑up.
• Set, monitor and report on branch KPIs, including sales activity, service recovery, technician productivity, parts margin, debtor control, customer satisfaction and safety performance.
• Develop and support branch teams through clear communication, coaching, accountability and regular performance feedback.
• Maintain relationships with key customers, service agents, subcontractors and suppliers across the North Queensland region.
• Work closely with the State Manager to prepare budgets, review monthly branch performance and deliver agreed improvement plans.

Requirements:

• Proven experience managing a branch, region, department or service‑based operation with commercial accountability.
• Experience in equipment, construction machinery, agricultural machinery, material handling, industrial, hire, transport, service or related industries will be highly regarded.
• Strong understanding of workshop and field service operations, including labour recovery, scheduling, productivity and customer service standards.
• Commercially focused with the ability to read branch financials, identify performance gaps and implement practical improvements.
• Confident people leader with the ability to mentor supervisors, support developing staff and build a positive, accountable branch culture.
• Strong customer relationship skills and the ability to support sales growth across equipment, parts and service.
• Willingness to travel between Cairns, Townsville and customer locations as required.

Remuneration and Benefits:

• Attractive senior leadership package, depending on experience.
• Fully maintained company vehicle or vehicle allowance.
• Laptop, mobile phone and tools required to perform the role.
• Product, systems and internal process training.
• Opportunity to lead and develop an important North Queensland region for an established Australian‑owned equipment business.

This is an excellent opportunity for a practical, commercially minded leader to take ownership of branch performance and help shape the future of Clark Equipment’s North Queensland operations.