Branch Performance Supervisor - Dandenong

SIXT Australia; Greater Dandenong; On-site; AUD 90,000 - 120,000; Full time

Job summary

SIXT Australia is seeking a Branch Performance Supervisor for the Dandenong location to own branch performance across sales, customer experience, fleet presentation, and operations while leading a high-performing team. You will coach from the front and ensure every customer interaction reflects the premium SIXT experience.

You will balance operational discipline with commercial awareness, drive results, and maintain premium standards while rostering and planning for peak periods.

Qualifications

• Proven experience in retail, hospitality, automotive, or service-based leadership roles.
• Strong commercial mindset with the ability to drive performance.
• Track record of achieving sales or operational targets.
• Leadership, coaching, and people management capability.
• Passion for delivering high-quality customer experiences.
• Excellent communication, problem-solving, and organisational skills.
• High levels of accountability, initiative, and attention to detail.
• Comfort working with KPIs, reports, and performance metrics.
• Ability to work autonomously in a fast-paced operational environment.
• Flexibility to work weekends and peak trading periods.
• A current and valid Australian driver’s licence.

Responsibilities

• Drive branch sales performance and revenue growth through strong leadership, coaching, and customer engagement.
• Build and lead a high-performing team focused on accountability, ownership, and results.
• Create a strong sales culture by coaching team members to maximise every customer interaction.
• Deliver an exceptional customer experience across all touchpoints.
• Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction, and operational performance.
• Ensure vehicles and branch facilities are maintained to premium presentation standards at all times.
• Oversee day-to-day branch operations with a strong focus on efficiency, consistency, and compliance.
• Manage customer concerns professionally and effectively to support long-term customer loyalty and retention.
• Support rostering, workflow management, and operational planning to maximise branch performance.
• Partner closely with your Area Performance Manager to deliver results across the 5 P’s - People, Product, Processes, Premises, and Profit.

Skills

Leadership

Customer focus

Performance management

KPIs

Communication

People management

Job description

Branch Performance Supervisor - Dandenong

Branch Performance Supervisor
SIXT Australia

At SIXT Australia, we’re redefining what premium mobility looks like.

Backed 100% by the NRMA, SIXT combines global expertise with the strength and trust of one of Australia’s most recognised brands. With a modern fleet, premium locations, and high-performing teams, we deliver more than just vehicle rentals - we create exceptional customer experiences driven by performance, service, and operational excellence.

We operate in a fast-paced, performance-driven environment where accountability, customer focus, and strong commercial results go hand in hand.

We are currently seeking a driven and hands-on Branch Performance Supervisor to lead one of our locations and drive outstanding results through strong frontline leadership, operational excellence, and a high-performing team culture.

About the Role

As Branch Performance Supervisor, you will take full ownership of branch performance across sales, customer experience, fleet presentation, operations, and team leadership.

This is a hands-on leadership role where you will lead from the front, support day-to-day operations, coach your team to perform at a high level, and ensure every customer interaction reflects the premium SIXT experience.

You will play a key role in driving branch performance by balancing operational discipline with strong commercial awareness and customer service excellence.

Key Responsibilities

• Drive branch sales performance and revenue growth through strong leadership, coaching, and customer engagement
• Build and lead a high-performing team focused on accountability, ownership, and results
• Create a strong sales culture by coaching team members to maximise every customer interaction
• Deliver an exceptional customer experience across all touchpoints
• Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction, and operational performance
• Ensure vehicles and branch facilities are maintained to premium presentation standards at all times
• Oversee day-to-day branch operations with a strong focus on efficiency, consistency, and compliance
• Manage customer concerns professionally and effectively to support long-term customer loyalty and retention
• Support rostering, workflow management, and operational planning to maximise branch performance
• Partner closely with your Area Performance Manager to deliver results across the 5 P’s - People, Product, Processes, Premises, and Profit

About You

You are an energetic, customer-focused leader who thrives in a fast-paced, target-driven environment and enjoys motivating teams to achieve strong results.

To succeed in this role, you will bring:

• Proven experience in retail, hospitality, automotive, or service-based leadership roles
• A strong commercial mindset with the ability to drive performance and identify opportunities for improvement
• A track record of achieving and exceeding sales or operational targets
• Strong leadership, coaching, and people management capability
• A passion for delivering high-quality customer experiences
• Excellent communication, problem-solving, and organisational skills
• High levels of accountability, initiative, and attention to detail
• Confidence working with KPIs, reports, and performance metrics
• The ability to work autonomously in a fast-paced operational environment
• Flexibility to work weekends and peak trading periods
• A current and valid Australian driver’s licence

Vehicle rental industry experience is highly regarded, but not essential.

Why Join SIXT Australia?

• Join a globally recognised premium mobility brand backed by the NRMA
• Competitive salary package plus performance-based incentives
• Monthly recognition programs celebrating high-performing branches and teams
• Career development pathways into senior leadership and corporate roles
• Opportunities to grow your career across our national network
• Ongoing leadership training and development
• Work with a modern fleet and premium product offering
• Up to 30% off SIXT rentals worldwide for you
• Up to 25% off SIXT rentals globally for family and friends
• Access to a wide range of NRMA employee benefits and discounts

Why SIXT?

At SIXT, we reward performance.

If you are a motivated leader who can build strong teams, deliver exceptional customer experiences, and drive branch performance in a fast-paced environment, we’d love to hear from you.