Branch Operations Lead — Grow with North Brisbane Team

Southern Stars Air Conditioning; Caboolture; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Stable position

Supportive team

Varied role

Career development

Modern systems

Impact on branch performance

Job summary

Southern Stars Air Conditioning & Electrical is expanding in Queensland with a North Brisbane branch and a brand-new office under construction. We are seeking a Branch Operations Coordinator to join our team, coordinating daily operations across the branch, managing scheduling, liaising with customers and tradespeople, and ensuring smooth execution of jobs.

You will work closely with management, administration staff, technicians and installers to deliver efficient service and high-quality

Qualifications

• Previous experience in operations, scheduling, construction administration, trade coordination or a similar role.
• Excellent organisation and time management skills.
• Strong communication skills and confidence with tradespeople, customers and management.
• Ability to stay calm and solution-focused when plans change.
• Strong attention to detail.
• Good computer and systems skills.
• Experience with ServiceM8 or similar systems is highly regarded.
• Ability to prioritise competing demands in a fast-paced environment.
• Proactive attitude—identify problems and drive solutions.
• Ability to work independently while being part of a wider team.

Responsibilities

• Coordinating the day-to-day operations of the North Brisbane branch.
• Supporting scheduling and ensuring field teams are working efficiently.
• Monitoring daily and upcoming jobs and identifying potential issues before they become problems.
• Coordinating labour, materials and resources to keep jobs moving.
• Supporting technicians and installers with day-to-day operational requirements.
• Liaising with customers regarding job requirements, scheduling and operational matters.
• Following up outstanding jobs, paperwork and information.
• Working with procurement and warehouse teams to ensure materials are available when required.
• Identifying and escalating quality, safety and operational issues.
• Ensuring ServiceM8 and other systems are kept accurate and up to date

Skills

Operations coordination

Scheduling

Communication

Organisation

Attention to detail

Proactive attitude

Independent worker

Team collaboration

Tools

ServiceM8

Job description

Southern Stars Air Conditioning & Electrical is expanding in Queensland with a North Brisbane branch and a brand-new office under construction. We are seeking a Branch Operations Coordinator to join our team, coordinating daily operations across the branch, managing scheduling, liaising with customers and tradespeople, and ensuring smooth execution of jobs.

You will work closely with management, administration staff, technicians and installers to deliver efficient service and high-quality