Branch Manager - Employment Services

Jobs Statewide; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Mon-Fri 9am-5pm

Ongoing professional development

Career progression into leadership

Job summary

Jobs Statewide is seeking an experienced Branch Manager to lead our Transition-to-Work team at Box Hill, Victoria. You will direct day-to-day delivery of a Workforce Australia contract, oversee performance against targets, and coach a team of recruitment consultants to achieve strong participant outcomes.

You’ll work with regional leadership to execute business plans, engage employers, and ensure compliant service delivery.

Qualifications

• Proven experience leading Workforce Australia or employment services operations.
• Track record of hitting KPIs and contractual targets.
• Strong people leadership and team development skills.

Responsibilities

• Lead day-to-day operational delivery of the Workforce Australia contract.
• Own branch performance, KPIs and business targets.
• Coach and develop Recruitment Consultants and frontline staff.
• Monitor performance with KPIs, reporting and reviews.
• Build relationships with employers and community organisations to drive placements.

Skills

Leadership

People management

KPIs

Stakeholder engagement

Data-driven

Job description

Lead a high-performing employment services team. Drive outcomes. Make an impact.

Are you an experienced Employment Services leader ready to take ownership of a high-performing Workforce Australia site?

Jobs Statewide is seeking a hands-on Branch Manager to lead our Transition-to-Work (TtW) team at Box Hill, Victoria.

This is an opportunity for an established Workforce Australia, Employment Services, Site Manager, Branch Manager or Team Leader to take the next step and lead the day-to-day delivery of a contracted employment services operation.

You’ll be responsible for people leadership, operational performance, participant outcomes, compliance and contractual targets, while building a strong team culture focused on helping participants move into sustainable employment and education.

What You’ll Be Responsible For

• Lead the day-to-day operational delivery of the Workforce Australia contract
• Take ownership of branch performance, contractual KPIs and business targets
• Lead, coach and develop a team of Recruitment Consultants
• Monitor team and individual performance through KPIs, reporting and performance reviews
• Conduct regular 1:1s, coaching sessions and case reviews
• Analyse branch performance and implement strategies to address gaps and improve outcomes
• Ensure strong participant engagement, service delivery and employment outcomes
• Develop relationships with local employers, community organisations and stakeholders
• Drive employer engagement and identify opportunities for participant placements
• Work closely with the Regional Manager and broader leadership team to deliver business plans

What We’re Looking For

• Previous experience in Workforce Australia or employment services
• Experience as a Branch Manager, Site Manager, Team Leader or senior Employment Services professional
• A proven track record of delivering against KPIs, contractual targets and performance measures
• Strong understanding of employment services compliance and operational requirements
• Demonstrated experience leading, coaching and developing teams
• Strong commercial and performance-management capability
• Experience building relationships with employers and community stakeholders
• A data-driven approach to monitoring and improving performance
• The ability to balance people, performance, compliance and participant outcomes
• A hands-on leadership style and willingness to be actively involved in branch operations

Why Join Jobs Statewide?

• Competitive salary + superannuation
• Full time, Monday to Friday (9am-5pm) - No Weekends!
• Fully paid onboarding and ongoing professional development
• Genuine career progression into Regional and National leadership
• Leadership development programs offering genuine career progression into Regional and National leadership
• Support from an experienced corporate and operational leadership team
• Join an established organisation with 40+ years of employment services experience

The Opportunity

If you're currently leading a Workforce Australia or Employment Services team and are looking for an opportunity to take greater ownership of operational performance, people leadership and participant outcomes, we'd like to hear from you.