Branch Manager, Employment Services — Drive Outcomes

Jobs Statewide; Fairfield; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary + Superannuation

Career progression

Job summary

Jobs Statewide in NSW invites an experienced Employment Services leader to become Branch Manager for the Fairfield site. You will oversee daily delivery of the Workforce Australia contract, drive branch performance, coach a team of Recruitment Consultants and ensure participant outcomes.

Join a long-standing organisation with 40+ years of employment services experience, a hands-on leadership style, and a clear path to regional and national leadership.

Qualifications

• Experience in Workforce Australia or employment services.
• Proven track record of delivering against KPIs and contractual targets.
• Strong understanding of compliance and operational requirements.
• Experience leading, coaching and developing teams.
• Strong commercial and performance-management capability.
• Ability to build relationships with employers and community stakeholders.
• Data-driven approach to monitoring and improving performance.
• Hands-on leadership balancing people, performance and outcomes.

Responsibilities

• Lead the day-to-day operational delivery of the Workforce Australia contract.
• Take ownership of branch performance, contractual KPIs and business targets.
• Lead, coach and develop a team of Recruitment Consultants.
• Monitor team and individual performance through KPIs, reporting and performance reviews.
• Conduct regular 1:1s, coaching sessions and case reviews.
• Analyse branch performance and implement strategies to address gaps and improve outcomes.
• Ensure strong participant engagement, service delivery and employment outcomes.
• Develop relationships with local employers, community organisations and stakeholders.
• Drive employer engagement and identify opportunities for participant placements.

Skills

Workforce Australia experience

Branch Manager experience

Team leadership

KPI & performance management

Stakeholder engagement

Job description

Jobs Statewide in NSW invites an experienced Employment Services leader to become Branch Manager for the Fairfield site. You will oversee daily delivery of the Workforce Australia contract, drive branch performance, coach a team of Recruitment Consultants and ensure participant outcomes.

Join a long-standing organisation with 40+ years of employment services experience, a hands-on leadership style, and a clear path to regional and national leadership.