Branch Manager

Teachers Mutual Bank; Newcastle-Maitland; On-site; AUD 120,000 - 170,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a Branch Manager for our Newcastle branch to lead a high-performing team and deliver exceptional member experiences.

You will drive sales performance, operational excellence and regulatory compliance while coaching staff, building community relationships and fostering a service-first culture across the branch.

Qualifications

• Demonstrated experience in retail banking leadership.
• Previous branch manager or senior banking leadership experience.
• Strong knowledge of consumer lending and banking products.
• Proven ability to coach, motivate and develop high-performing teams.
• Excellent communication and stakeholder engagement skills.
• Strong understanding of risk management, compliance and operational controls.
• Effective organisational and time management skills.
• Intermediate Microsoft Office skills.
• FSR Tier 2 Accreditation (or the ability to obtain).

Responsibilities

• Lead and manage the daily operations of the Newcastle branch.
• Drive a high-performance, member-first culture across the team.
• Coach, mentor and develop team members to achieve individual and branch goals.
• Support consumer lending activities and ensure quality member outcomes.
• Monitor branch performance, compliance, risk and operational controls.
• Champion service excellence and resolve member concerns effectively.
• Build strong relationships within the local community and identify business development opportunities.
• Ensure all branch activities align with TMBL policies, procedures and regulatory requirements.

Skills

Retail banking

Branch leadership

Consumer lending

Coaching

Communication

Risk & compliance

Time management

MS Office

FSR Tier2

Job description

Lead a high-performing team. Deliver exceptional member experiences. Make a difference in your community.

At Teachers Mutual Bank Limited (TMBL), we're more than a bank. We're a purpose-driven organisation committed to helping Australia's educators, emergency service workers and healthcare professionals achieve their financial goals while creating positive social impact.

We're looking for an experienced and passionate Branch Manager to lead our Newcastle branch and drive a culture of service excellence, team development, and community engagement.

About the Role

As Branch Manager, you will take ownership of the day-to-day operations of the Newcastle branch, ensuring exceptional member service, strong sales performance, operational excellence, and regulatory compliance.

You will inspire, coach, and develop your team to deliver outstanding member experiences while achieving business objectives. Working closely with the Regional Manager, you'll contribute to branch growth through leadership, community involvement, and a strong focus on member needs.

Key Responsibilities

• Lead and manage the daily operations of the Newcastle branch
• Drive a high-performance, member-first culture across the team
• Coach, mentor and develop team members to achieve individual and branch goals
• Support consumer lending activities and ensure quality member outcomes
• Monitor branch performance, compliance, risk and operational controls
• Champion service excellence and resolve member concerns effectively
• Build strong relationships within the local community and identify business development opportunities
• Ensure all branch activities align with TMBL policies, procedures and regulatory requirements

About You

You are a people-focused leader with a proven background in retail banking and branch leadership. You are passionate about helping teams succeed, delivering exceptional service, and building strong community relationships.

You bring a hands‑on leadership style, strong commercial acumen, and the ability to create a positive and engaging environment for both members and employees.

Skills & Experience

• Demonstrated experience in retail banking leadership
• Previous Branch Manager or senior banking leadership experience
• Strong knowledge of consumer lending and banking products
• Proven ability to coach, motivate and develop high-performing teams
• Excellent communication and stakeholder engagement skills
• Strong understanding of risk management, compliance and operational controls
• Effective organisational and time management skills
• Intermediate Microsoft Office skills
• FSR Tier 2 Accreditation (or the ability to obtain)

Why TMBL

At TMBL, you'll have the opportunity to combine member advocacy with practical branch leadership. Your judgement, care and coaching will help members feel supported while enabling the team to deliver accurate, compliant and reliable service.

About TMBL

Teachers Mutual Bank Limited is one of Australia's largest mutual banks.

For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare — people who make a difference in communities every day.

When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.