Branch Manager

Teachers Mutual Bank Limited; Newcastle City Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

Teachers Mutual Bank Limited in Newcastle is seeking a Branch Manager to lead day-to-day operations, drive member-first service, and achieve strong sales and compliance outcomes.

You will coach and develop a high-performing team, build community relationships and work with the Regional Manager to grow the branch while upholding TMBL policies and regulatory requirements.

Qualifications

• Experience leading retail banking teams.
• Proven track record in delivering service excellence.
• FSR Tier 2 Accreditation (or the ability to obtain)

Responsibilities

• Lead and manage the daily operations of the Newcastle branch
• Drive a high-performance, member-first culture across the team
• Coach, mentor and develop team members to achieve individual and branch goals
• Support consumer lending activities and ensure quality member outcomes
• Monitor branch performance, compliance, risk and operational controls
• Champion service excellence and resolve member concerns effectively
• Build strong relationships within the local community and identify business development opportunities

Skills

Retail banking leadership

Branch leadership

Customer service

Stakeholder engagement

Risk & compliance

Team development

Job description

Lead a high-performing team. Deliver exceptional member experiences. Make a difference in your community.

At Teachers Mutual Bank Limited (TMBL), we're more than a bank. We're a purpose-driven organisation committed to helping Australia's educators, emergency service workers and healthcare professionals achieve their financial goals while creating positive social impact.

We're looking for an experienced and passionate Branch Manager to lead our Newcastle branch and drive a culture of service excellence, team development, and community engagement.

About the Role

As Branch Manager, you will take ownership of the day-to-day operations of the Newcastle branch, ensuring exceptional member service, strong sales performance, operational excellence, and regulatory compliance.

You will inspire, coach, and develop your team to deliver outstanding member experiences while achieving business objectives. Working closely with the Regional Manager, you'll contribute to branch growth through leadership, community involvement, and a strong focus on member needs.

Key Responsibilities

• Lead and manage the daily operations of the Newcastle branch


• Drive a high-performance, member-first culture across the team


• Coach, mentor and develop team members to achieve individual and branch goals


• Support consumer lending activities and ensure quality member outcomes


• Monitor branch performance, compliance, risk and operational controls


• Champion service excellence and resolve member concerns effectively


• Build strong relationships within the local community and identify business development opportunities


• Ensure all branch activities align with TMBL policies, procedures and regulatory requirements

About You

You are a people-focused leader with a proven background in retail banking and branch leadership. You are passionate about helping teams succeed, delivering exceptional service, and building strong community relationships.

You bring a hands-on leadership style, strong commercial acumen, and the ability to create a positive and engaging environment for both members and employees.

Skills & Experience

• Demonstrated experience in retail banking leadership


• Previous Branch Manager or senior banking leadership experience


• Strong knowledge of consumer lending and banking products


• Proven ability to coach, motivate and develop high-performing teams


• Excellent communication and stakeholder engagement skills


• Strong understanding of risk management, compliance and operational controls


• Effective organisational and time management skills


• FSR Tier 2 Accreditation (or the ability to obtain)

Why Join TMBL?

At TMBL, social responsibility is at the heart of everything we do. We are proud to be:

• A Certified B Corp Bank


• Recognised as one of the World's Most Ethical Companies for ten consecutive years


• An Employer of Choice committed to diversity, inclusion and employee wellbeing

When you join us, you'll become part of an organisation that values Passion, Advocacy and Sustainability while supporting meaningful careers and flexible ways of working.

For a confidential discussion, please contact [e-mail].

Teachers Mutual Bank Limited is an equal opportunity employer and welcomes applications from candidates of all backgrounds. Employment is subject to satisfactory background and reference checks.