Branch Lending Specialist

Great Southern Bank; Brisbane; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Study leave

Wellbeing coaching

Employee discounts

Job summary

Great Southern Bank is hiring a Branch Lending Specialist in Chermside to be the first point of contact for customers seeking retail banking and lending support. You’ll build local networks, promote lending products, and manage home loans through to completion, growing your pipeline and helping Australians own their homes.

As a senior member of the branch team, you’ll be expected to drive sales, meet service standards, and develop referral networks while delivering outstanding customer service

Qualifications

• 2 years’ experience mortgage lending/credit assessment
• Experience with all banking products
• Proven ability to network with key stakeholders and pursue leads
• Self-motivated, driven and results oriented with cross-selling ability
• Exceptional interpersonal and communication skills with a strong customer and sales focus
• Ability to solve complex financial problems
• Ability to work autonomously while staying connected with the team
• Demonstrated stakeholder management

Responsibilities

• Build and promote Great Southern Bank lending products to local customers.
• Network and develop referrals with Branch Manager to grow the customer base.
• Own home loans from application to completion and grow the pipeline.
• Meet service standards and performance targets in daily operations.

Skills

Mortgage lending

Networking

Sales

Customer service

Stakeholder management

Problem solving

Job description

As our highly valued Branch Lending Specialist based in Chermside, your role will be to provide support and serve the local community as the first point of contact for our customers and their retail banking and lending needs, supporting our purpose of helping every Australian own their own home.

• Branch Lending Specialists build an ever-growing business network and actively promote Great Southern Banks's products and services to deliver on our Purpose and increase our target market share.
• As the Branch Lending Specialist, you work as a team with your Branch colleagues to serve our existing customers, helping them with new lending as well as developing new referral networks to introduce new lending customers to your branch.
• You manage and own your home loans through to completion, grow your pipeline and constantly scan for opportunities, helping all Australians own their own home.

You’ll make an impact by:

• Leadership: As a highly experienced and successful lender, you are seen as a senior team member in the retail network and a respected subject-matter expert.
• Networking and Lead Generation: Well-known and well-respected in your local community, you work closely with your Branch Manager to promote the Great Southern Bank Brand and purpose to our existing and future customers, through regularly strategic networking and business development activities.
• Sales Performance: You are accountable for the day-to-day operations of your service, including meeting service standards and performance targets.
• Process and Operations: You maintain a strong knowledge of Great Southern Bank’s lending and ancillary products, and you adopt sales strategies aligned with the divisional business plan

Do things differently with us

To succeed in this role, you will have:

• Minimum 2 years’ experience mortgage lending/credit assessment
• Demonstrated experience in working with all banking products
• Proven ability to network with key stakeholders and previous experience pursuing leads and obtaining business through network activities
• Self-motivated, driven and results oriented with a proven ability to apply cross-selling techniques for products and services
• Exceptional interpersonal and communication skills, with a strong customer and sales focus
• Ability to problem solve complex financial problems
• Strong ability to work autonomously whilst still maintaining strong connections with your team
• Demonstrated exceptional stakeholder management

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision‑making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast‑changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.