Customer Service & Data Entry

Dahlsens Building Centres Pty; Canberra; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Birthday paid day off

EAP for you and family

Uniform provided

Retailer discounts platform access

Team member discounts

Company culture valued

Great team environment

Job summary

Dahlsens Family Group of Companies is seeking a Customer Service & Data Entry Team Member in Hume, ACT. This full-time role supports our truss & frame customers through quotes and orders, handling inquiries by phone and email with accuracy and speed.

You will prepare and process quotes within required timeframes, verify documentation, and update our internal systems. A detail-focused, fast-paced team player with initiative will thrive here.

Qualifications

• 2+ years' experience in customer service, quote & order processing, data entry or administration role (preferred).
• Confident using computer systems, databases and Microsoft Office.
• Fast, accurate keyboard and data entry skills.

Responsibilities

• Accurately entering customer quotes and orders into our systems.
• Processing customer quotes efficiently, ensuring all details are correctly recorded.
• Responding to enquiries and requests in a timely, professional manner.
• Communicating with internal teams to confirm quote and order details.
• Maintaining accurate customer and quote and order records, including data checks and corrections.
• Ensuring compliance with Dahlsens policies and procedures across all order and administration activities.
• Providing exceptional customer service across phone, and email.
• Contributing to process improvements that enhance our quote and order management and data entry processes.
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

Skills

Customer service

Data entry

Microsoft Office

Attention to detail

Communication

Multitasking

Job description

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.
We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.
With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Hume - Australian Capital Territory
• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

The Customer Service & Data Entry Team Member plays a critical role in supporting our truss & frame customers through the quote and order process. As part of a small team, you will accurately enter and process customer quotes, respond to enquiries, and deliver exceptional customer service via phone and email.

You will prepare and process quotes accurately and within required timeframes, reviewing job documentation and supporting information before to confirm everything is complete and correct. Where information is missing or incomplete, you will identify the gap and follow up so quoting isn't held up, and you will enter and maintain accurate customer and job information within our internal systems throughout.

This is a detail-focused, fast-paced role for someone who takes pride in accuracy, enjoys solving problems for customers, and gets satisfaction from getting the details right first time.

RESPONSIBILITIES WILL INCLUDE

• Accurately entering customer quotes and orders into our systems
• Processing customer quotes efficiently, ensuring all details are correctly recorded
• Responding to enquiries and requests in a timely, professional manner
• Communicating with internal teams to confirm quote and order details
• Maintaining accurate customer and quote and order records, including data checks and corrections
• Ensuring compliance with Dahlsens policies and procedures across all order and administration activities
• Providing exceptional customer service across phone, and email
• Contributing to process improvements that enhance our quote and order management and data entry processes
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• 2+ years' experience in customer service, quote & order processing, data entry or administration role (preferred)
• Confident using computer systems, databases and Microsoft Office
• Fast, accurate keyboard and data entry skills
• Strong attention to detail and accuracy across all record keeping and quote preparation and order processing
• Excellent communication and interpersonal skills, in person, on the phone and by email
• Strong problem-solving skills and the ability to resolve customer issues quickly
• Confident working in a fast-paced environment and managing multiple tasks simultaneously
• A team player who is customer-focused, highly organised and takes initiative every day

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre-employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

Closing Date: Saturday, 19 September 2026