Branch Manager - Hardware & Home Retail

Dahlsens Building Centres Pty; Myrtleford; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday leave

EAP for you & family

Uniform provided

Employee discounts platform

Team member discounts

Great team culture

Job summary

Dahlsens Family Group of Companies in Myrtleford is seeking a Branch Manager to lead and coach a team of around 20, across 7-day trading, reporting to the Regional Manager. You will drive day-to-day operations, staff rostering, visual merchandising, inventory control and the store’s financial outcomes.

This hands-on role requires strong business acumen, a high EQ, and a passion for delivering great service to local builders, tradies and DIY customers.

Qualifications

• 5+ years' industry experience managing a retail business of similar scale (preferred).
• Experience in DIY, hardware, retail or supermarket merchandise segments (preferred).
• Basic skills in Microsoft Office and ability to learn point-of-sale systems (preferred).
• Excellent negotiation, influencing and commercially astute decision making.
• Strong, positive relationship building abilities with internal and external customers.
• Excellent written and oral communication skills with a high level of attention to detail and accuracy.
• Demonstrated ability to resolve issues in a positive manner through negotiation and consultation.
• A true team leader who can build culture, structure, motivate and influence.
• High awareness of site safety and duty of care for your team, customers, and site visitors.
• A hands-on leader with a can-do attitude who thrives in a fast-paced retail environment.

Responsibilities

• Leading, coaching and developing a high performing team of approx. 20 team members, and 7-day trading
• Creating and implementing processes and strategies to improve the overall customer experience
• Managing rostering across the retail centre to ensure adequate coverage and 7-day trading standards
• Delivering financial outcomes, input to the budgeting process, and driving sales, profit, and expense targets
• Overseeing store ranging, visual merchandising, promotions, and stock availability so the store presents at its best every day
• Managing branch operations, administration, and reporting requirements
• Recruiting, onboarding, and developing new team members when required
• Collaborating with Category Managers to ensure the right product mix and quantities meet local customer demand
• Holding regular branch meetings to share updates and address concerns collectively
• Providing personalised coaching and development plans for direct reports
• Safeguarding company assets and upholding compliance with all policies and procedures
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

Skills

Retail leadership

DIY & hardware

MS Office / POS

Negotiation

Relationship building

Communication skills

Team leadership

Safety awareness

Job description

Dahlsens Family Group of Companies in Myrtleford is seeking a Branch Manager to lead and coach a team of around 20, across 7-day trading, reporting to the Regional Manager. You will drive day-to-day operations, staff rostering, visual merchandising, inventory control and the store’s financial outcomes.

This hands-on role requires strong business acumen, a high EQ, and a passion for delivering great service to local builders, tradies and DIY customers.