Branch Manager Success

BOQ Group; Cockburn; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work

Discounted products

Salary packaging

Parental leave

Additional leave

Health insurance

EAP

Employee networks

Pride in Diversity

Job summary

BOQ Group is seeking a Branch Manager to lead a dynamic retail banking team within a fast-changing environment. You will coach frontline staff, oversee lending activities, and maintain high standards of operational excellence, risk management and compliance.

You will strengthen community ties while promoting digital channels and modern working practices. You will bring a proven track record in personal lending or branch leadership, with a focus on delivering superior customer service and a

Qualifications

• Experience in personal lending or branch management.
• Proven leadership and mentoring skills.
• Strong customer service and compliance focus.

Responsibilities

• Lead and coach the branch team to deliver exceptional customer experiences.
• Oversee lending activities and manage underwriting pipelines.
• Ensure operational excellence and risk management across the branch.
• Champion customer service standards, compliance, and community engagement.
• Drive adoption of digital banking tools and innovative ways of working.

Skills

Team leadership

Lending expertise

Operational excellence

Job description

Job Advertising Content

About the role

Take the next step in your career with a bank that is growing and transforming!

As the Branch Manager, you’ll be at the heart of BOQ Group’s retail transformation journey-lead a team that’s passionate about delivering exceptional customer experiences and driving business growth.

Your day-to-day will be a vibrant mix of coaching and mentoring your team, overseeing lending activities, and ensuring operational excellence across the branch.

You’ll be the go-to leader for customer service standards, compliance, and community engagement, while also championing the adoption of digital banking platforms and innovative ways of working.

From opening the doors each morning to reviewing lending pipelines, managing risk, and connecting with local businesses, you’ll be hands‑on in every aspect of the branch’s success.

You’ll identify opportunities to improve performance, streamline operations, and build meaningful relationships that strengthen BOQ’s presence in the community.

This is a role for someone who thrives in a fast-paced, agile environment and is ready to lead with purpose and energy.

About You

You’re a seasoned personal lender or experienced Branch Manager who’s ready to lead from the front.

You bring a strong foundation in financial services and lending, paired with a natural ability to inspire and develop high-performing teams.

You’re driven by results, but equally passionate about creating a positive culture where people feel supported and empowered.
Agile and curious, you embrace change and are always looking for ways to improve. You’re customer‑obsessed, with a sharp eye for operational detail and a genuine desire to help your community thrive.

You’re excited by the opportunity to shape the future of retail banking-bringing your enthusiasm, open-mindedness, and leadership to a team that’s ready to grow with you.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take‑home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.