Member Experience Advisor (Part-Time)

hcf; Wollongong City Council; On-site; AUD 59,000 - 73,000; Part time

Job summary

HCF Wollongong Branch is seeking a Branch Member Consultant to use your sales and customer service skills in meaningful needs-based conversations. This part-time role (22.5 hours/week, Mon-Wed 8:45am-5pm) is a 12-month maximum-term contract, with training at our Sydney Head Office and ongoing coaching.

You will promote health, life and other insurance products, help members make informed healthcare choices, and maintain accurate membership data.

Qualifications

• Experience in needs-based selling.
• Background in customer service with ability to build rapport quickly.
• Ability to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
• Ensure resolutions to members' problems that go beyond expectations.
• Maintain the accuracy of membership information in accordance with organisational policies and procedures.

Skills

Needs-based selling

Customer service

Rapport building

Tech-savvy

Team player

Adaptable

Tools

CRM software

Computers

Job description

HCF Wollongong Branch is seeking a Branch Member Consultant to use your sales and customer service skills in meaningful needs-based conversations. This part-time role (22.5 hours/week, Mon-Wed 8:45am-5pm) is a 12-month maximum-term contract, with training at our Sydney Head Office and ongoing coaching.

You will promote health, life and other insurance products, help members make informed healthcare choices, and maintain accurate membership data.