Branch Coordinator

RGIT Australia; Warren; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Great Place to Work

Staff discounts

Parental leave top‑up

Work-life balance

Uniform allowance

Job summary

Hutcheon and Pearce is seeking a highly organized, customer‑focused team member for our NSW branch to support Service, Parts and Administration functions. You will coordinate service jobs, assist with parts sales and provide day‑to‑day branch support.

This hands‑on role suits someone with strong attention to detail who can handle multiple priorities in a busy environment and deliver exceptional customer experiences.

Qualifications

• Strong people and communication skills.
• Positive attitude towards customer service.
• Ability to use Microsoft Office and service software.
• Understanding of office procedures, data entry and technical terms.
• Capable in accounting and reconciliation.

Responsibilities

• Coordinate service jobs, provide parts and service support, and manage daily branch operations.
• Assist customers from enquiry to job completion, including quotes and scheduling.
• Support Service Manager, ensure efficient job coordination.
• Maintain showroom displays and marketing materials.
• Provide admin support across Service, Parts and branch files.
• Welcome customers, answer calls and ensure a positive experience.
• Assist with branch administration, events, correspondence and supplies.

Skills

People skills

Communication

Customer service

Office software

Data entry

Accounting

Tools

Microsoft Office Suite

Sales and Service Advisor software

Job description

We are looking for a highly organised and customer-focused team member to join our branch in a varied role supporting our Service, Parts and Administration functions. You’ll be a key point of contact for customers, helping coordinate service jobs, provide parts and service support, and ensure the day-to-day operations of the branch run smoothly.

About the Role:

This is a hands‑on role suited to someone who enjoys working with customers, has strong attention to detail and can confidently manage multiple priorities in a busy environment.

Key responsibilities include:

• Supporting customers throughout the service process, from initial enquiries through to job completion, including work orders, quotes, warranty claims and job scheduling.
• Using your technical knowledge to assist the Service Manager and ensure jobs are coordinated efficiently.
• Supporting parts sales, researching customer requirements, managing inventory and assisting with deliveries and merchandise.
• Maintaining an organised and welcoming showroom, including displays and marketing materials.
• Providing general administrative support across the Service, Parts and wider branch, including timesheets, invoices, records and dealership files.
• Welcoming customers and visitors, managing incoming calls and ensuring a positive customer experience.
• Assisting with branch administration, events, correspondence, mail and office supplies.

About You:

Previous experience in an administrative and/or service advisor role or similar

• Strong people and communication skills
• Positive attitude towards customer service
• Ability to use applications such as Microsoft Office Suite, Sales and Service Advisor software
• Understanding of office procedures, data entry and technical terms
• Capable in accounting and reconciliation

This is an excellent opportunity for someone looking to be part of a supportive team where no two days are the same and where their customer service, technical and organisational skills can make a real difference.

Why Join Us:

• Certified ‘Great Place to Work’ 24/25
• Industry Competitive Remuneration
• Staff discounts on John Deere parts, products, toys, and merchandise
• Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
• A commitment to a healthy work-life balance
• Annual uniform and PPE allowance
• Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
• Coaching, counselling and well-being support services through our EAP Provider; Assure

About Hutcheon and Pearce

Hutcheon & Pearce, the largest Australian family‑owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top‑notch equipment, exceptional after‑sales support, and outstanding service to our customers.

Hutcheon & Pearce has always been a proud family business.

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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.

Company Overview

Hutcheon and Pearce have always been a proud family business. Since 1953, we have grown to more than 560 employees across 20 branches in NSW. As we continue to grow alongside the needs of our customers in the ever‑changing agricultural sector, it’s important that we find the best people to join our team. Our rule of thumb is simple: hire for attitude and train for skill. If you have the right attitude for our company, we’ll train you to become the best of the best. From new apprentices and trainees right through to leadership positions, we offer you the flexibility, support and opportunity to grow your career. You’ll notice the difference at Hutcheon and Pearce.