Operations Support Specialist

Chubb Fire & Security; City of Brisbane; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Extensive training and career development opportunities

Supportive working culture

Job summary

A global leader in fire and security solutions is seeking an Operations Support Specialist in Brisbane. This 6-month contract role focuses on accurate order processing, billing, and customer portal administration across various enterprise systems. The ideal candidate thrives in a structured environment, values process accuracy, and enjoys collaboration with cross-functional teams. Chubb offers extensive training and ongoing career development opportunities to help employees thrive in their roles and beyond.

Qualifications

• Exceptional organizational skills and ability to manage multiple tasks.
• A commitment to maintaining high accuracy and adherence to processes.
• Willingness to undergo pre-employment medical, drug testing, and police check.
• Proficient with enterprise systems and data accuracy.
• Ability to submit claims and invoices through portals and maintain records.

Responsibilities

• Manage third-party customer portals and upload relevant compliance documents.
• Provide administrative support and ensure data accuracy in systems.
• Collaborate with operational teams to enhance service delivery.
• Provide transactional administrative support aligned with operational processes.
• Ensure system data accuracy and adherence to defined service levels and process controls.

Skills

Attention to detail

Process accuracy

Collaboration skills

Customer portal administration

Cross-functional collaboration

Tools

Microsoft Dynamics

Pronto

Zoho

Microsoft 365

Job description

About Us

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About The Role

Chubb Fire & Security Australia is seeking a detail‑oriented Operations Support Specialist to support our service and operational teams in Salisbury on a 6‑month fixed‑term contract. In this role, you will play a key part in ensuring accurate order processing, billing, and customer portal administration while working across multiple enterprise systems. This position is ideal for someone who thrives in a structured, high‑volume environment, values process accuracy, and enjoys collaborating with cross‑functional teams to deliver exceptional operational support.

Key Responsibilities

Customer Portal Administration

• Maintain and manage third‑party customer portals.
• Upload compliance documents such as certificates and insurance documentation.
• Submit claims and invoices through customer portals when required.

Operations & Administrative Support

• Provide transactional administrative support aligned with operational processes.
• Ensure system data accuracy and adherence to defined service levels and process controls.

Systems & Technology You Will Regularly Work With

• Microsoft Dynamics (Field Service)
• Pronto
• Zoho
• Microsoft 365 (Outlook, Excel, Teams, SharePoint)

Pre‑Employment Requirements

The successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.