Boutique Team Lead: Elevate Coffee & Customer Experience

Nestlé Nespresso SA; Waverley Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Monthly coffee credit

Staff discounts

Uniform provided

Exceptional training

Parental leave support

EAP wellbeing support

Career growth plan

Job summary

Nespresso Bondi is seeking an Assistant Boutique Manager to lead a lively retail team, drive exceptional service, and manage boutique operations on a full-time rotating roster. You will coach staff, energise customer experiences, and model efficiency, while growing your coffee expertise through training and development opportunities.

Join a global brand with strong training and career growth. We offer coffee perks, monthly coffee credits, staff discounts, and uniform provided, along with a

Qualifications

• Experience leading retail or hospitality teams.
• Ability to coach and energise staff.
• Passionate about delivering exceptional customer experiences.
• Full working rights in the role's location.

Responsibilities

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Skills

Retail leadership

Team motivation

Customer service

Boutique operations

Coffee knowledge

Sales skills

Job description

Nespresso Bondi is seeking an Assistant Boutique Manager to lead a lively retail team, drive exceptional service, and manage boutique operations on a full-time rotating roster. You will coach staff, energise customer experiences, and model efficiency, while growing your coffee expertise through training and development opportunities.

Join a global brand with strong training and career growth. We offer coffee perks, monthly coffee credits, staff discounts, and uniform provided, along with a