Boutique Assistant Manager - Bondi

Nestlé Nespresso SA; Waverley Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Monthly coffee credit

Staff discounts

Uniform provided

Exceptional training

Parental leave support

EAP wellbeing support

Career growth plan

Job summary

Nespresso Bondi is seeking an Assistant Boutique Manager to lead a lively retail team, drive exceptional service, and manage boutique operations on a full-time rotating roster. You will coach staff, energise customer experiences, and model efficiency, while growing your coffee expertise through training and development opportunities.

Join a global brand with strong training and career growth. We offer coffee perks, monthly coffee credits, staff discounts, and uniform provided, along with a

Qualifications

• Experience leading retail or hospitality teams.
• Ability to coach and energise staff.
• Passionate about delivering exceptional customer experiences.
• Full working rights in the role's location.

Responsibilities

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Skills

Retail leadership

Team motivation

Customer service

Boutique operations

Coffee knowledge

Sales skills

Job description

Assistant Boutique Manager – Bondi

At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday. As a certified B Corp, we're committed to doing business as a force for good. Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection & Learning over Knowledge. Together, We CAN.

This role follows a Full-Time (32 hour/44 hour per week) rotating roster with a mix of late-night trading shifts and alternate weekends.

What you'll do:

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Why you'll love it here:

• Coffee perks: Your own Nespresso machine, monthly coffee credit, and staff discounts.
• Exclusive Access: Get the first taste of new coffee launches and products.
• Quarterly Paid Bonus Incentives.
• Brew in style: Uniform provided.
• Exceptional training & mentoring: Barista fundamentals, coffee knowledge sessions, and continuous development.
• Wellbeing: Access to free and confidential EAP programs for you and your family.
• Paid primary and partner parental leave support.
• Be part of a team that celebrates growth, inclusion, and innovation.
• Focused career growth plan to build your coffee expertise and boutique operations skills.

What we're looking for:

• Experienced leader with retail or hospitality experience who loves bringing out the best in teams and making customers smile.
• Motivator and coach-energises colleagues, inspires teamwork, and celebrates every win together.
• Ensure smooth boutique operations and deliver excellent service.
• Passionate about making a difference for people and the planet in a B Corp environment.
• Sharp eye for detail, gets things done, and turns every customer's visit into a memorable coffee experience

Please note:

• To be considered for this role you must have full working rights within the relevant location.
• Applicants willbe requiredto undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.