Boutique Team Lead: Customer Experience & Styling

Sheike; Willoughby; On-site; AUD 65,000 - 78,000; Full time

Job summary

SHEIKE is seeking an Assistant Boutique Leader in Willoughby, NSW to support the Boutique Leader in delivering exceptional customer experiences and strong commercial outcomes. This hands-on, coaching-focused role champions service, styling and selling on the shop floor, acting as a role model for staff and customers alike.

Living the SHEIKE values, you’ll lead with empathy, drive conversions and help grow a positive, inclusive boutique environment while developing your leadership capability for

Qualifications

• Experience in a customer-facing retail environment.
• Passion for styling, selling and customer connection.
• Strong communication and interpersonal skills.
• Emerging leadership capability with a growth mindset.

Responsibilities

• Deliver high-quality customer experiences aligned to the SHEIKE brand.
• Lead by example with greetings, styling and fitting room engagement.
• Support the Boutique Leader in coaching the team on service and selling behaviours.
• Act as a point of escalation for customers in the absence of the Boutique Leader.
• Drive conversion and ATV through daily focus and coaching.
• Understand daily/weekly performance trends and reinforce commercial priorities.
• Support onboarding and training of new team members and provide day-to-day coaching.
• Step into leadership during the Boutique Leader's absence.
• Assist with rostering aligned to traffic and service needs and wage control.
• Maintain stock integrity and loss prevention practices on the floor and back-of-house.
• Uphold visual standards and support campaigns and in-store promotions.
• Build strong relationships with customers and team members and contribute to a positive culture.

Skills

Customer-facing retail

Styling & selling

Communication & interpersonal

Emerging leadership

Job description

SHEIKE is seeking an Assistant Boutique Leader in Willoughby, NSW to support the Boutique Leader in delivering exceptional customer experiences and strong commercial outcomes. This hands-on, coaching-focused role champions service, styling and selling on the shop floor, acting as a role model for staff and customers alike.

Living the SHEIKE values, you’ll lead with empathy, drive conversions and help grow a positive, inclusive boutique environment while developing your leadership capability for