Boutique Manager - Queen Victoria Building, Sydney

Browns Jewellers; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Browns Jewellers is seeking an experienced Store Manager to lead a luxury boutique in NSW. You will guide a team, drive sales, and ensure a world-class client experience aligned with the brand.

Responsibilities include operations oversight, training, visual merchandising, and building lasting client relationships while upholding the brand's standards and presenting the boutique with sophistication.

Qualifications

• Leadership experience: 5+ years managing a team of 5+ in retail jewellery.
• Strong business acumen, analytical skills and strategic mindset.
• Sales driven with proven ability to exceed targets in luxury jewellery.
• Client-centric approach with exceptional interpersonal skills.
• Impeccable grooming and presentation to uphold luxury brand standards.
• Fluent in English (written and spoken).
• Availability to work retail hours, including weekends and public holidays.
• Cultural fit: motivated to build highly effective teams and passionate about fine jewellery.

Responsibilities

• Lead retail team to achieve sales targets in a luxury jewellery environment.
• Oversee boutique operations, compliance, reporting and training.
• Deliver a world-class, personalised client experience.
• Drive sales and KPIs by leading from the front.
• Build and nurture lasting client relationships.
• Uphold brand excellence through professional presentation.
• Ensure boutique presentation and in-store journey quality.

Skills

Leadership

Business acumen

Sales driven

Client focus

Brand presentation

English fluency

Retail hours

Luxury jewellery

Job description

Responsibilities

• Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team

• Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training

• Deliver a Luxurious Client Experience: Provide world-class, personalised service and support the team in building long-term client relationships by leveraging available tools

• Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs

• Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team

• Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same

• In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey

Minimum Requirements

• Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.

• Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.

• Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.

• Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.

• Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.

• Languages: Fluent in English (written and spoken)

• Availability: Flexible to work retail hours, including weekends and public holidays.

• Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery