Boutique Manager — Lead Team, Elevate Guest Experience

Loccitane Australia Pty; Sydney; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Team discounts

Product allowances

Incentives

Training and development

Mental health resources (EAP)

Job summary

L'Occitane Australia is seeking a passionate full-time Boutique Manager to lead the Bondi Boutique, inspiring a high-performing team and delivering a premier guest experience.

You will oversee all aspects of daily operations, drive sales targets, manage stock and visual merchandising, and maintain brand standards. The role offers competitive salary, generous staff discounts and professional development opportunities.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong team player with the ability to motivate and inspire a team.
• Understanding of KPI's and the ability to analyse and report figures.
• Experience in a similar retail environment preferred.
• Experience in an assistant manager or similar management role.
• Skin care experience is ideal but not essential.

Responsibilities

• Oversee all aspects of the boutique's operations
• Ensure the highest level of service is given to our guests, measured against set objectives
• Inspire, coach, and motivate the team to consistently achieve sales targets and KPIs
• Uphold brand standards and ensure a seamless, guest-first experience
• Execute visual merchandising and stock management in line with company guidelines
• Administrative responsibility for weekly boutique reporting
• Lead and contribute to a positive and collaborative team culture

Skills

Communication

Team leadership

KPI reporting

Retail experience

Education

None

Job description

L'Occitane Australia is seeking a passionate full-time Boutique Manager to lead the Bondi Boutique, inspiring a high-performing team and delivering a premier guest experience.

You will oversee all aspects of daily operations, drive sales targets, manage stock and visual merchandising, and maintain brand standards. The role offers competitive salary, generous staff discounts and professional development opportunities.