Boutique Manager - Claremont

L'Occitane Australia Pty Ltd; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

L’Occitane en Provence in Perth (Claremont Boutique) is seeking a dedicated Full-Time Boutique Manager to lead daily operations and deliver a memorable guest experience. You will inspire a high-performing team and ensure seamless boutique performance across service, merchandising, and reporting.

The ideal candidate has 1–2 years in retail leadership, strong communication, and a track record of coaching teams to meet KPIs, with a passion for guest-first service and brand standards.

Qualifications

• 1–2 years of experience in a similar retail role.
• Experience in an assistant manager or similar management position.
• Excellent verbal and written communication skills.
• Strong team player with ability to motivate and inspire a team.
• Ability to analyse KPIs and report figures.

Responsibilities

• Oversee all aspects of the boutique's operations.
• Deliver exceptional guest service and achieve sales targets.
• Inspire, coach and motivate the team to meet KPIs.
• Uphold brand standards and guest-first experience.
• Lead stock management and merchandising per guidelines.
• Prepare weekly boutique reports.
• Foster positive team culture.

Skills

Retail management

Team leadership

Communication skills

KPI analysis

Guest experience

Job description

L’Occitane en Provence is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France with an emphasis on ethical and socially responsible processes that has been practiced since the company was founded in 1976.

L’Occitane values authenticity, respect, continuous improvement and these values are why L’Occitane now boasts over 2,200 boutiques worldwide.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change. This involves building an inclusive workplace that makes our people feel safe from any sort of discrimination or harassment respected and valued for who they are as individuals.

About the role:

Are you passionate about delivering exceptional guest experiences and ready to take the next step in your retail journey?

We’re seeking an experienced and passionate Full-Time Boutique Manager to lead the daily operations of our Claremont Boutique. In this key role, you’ll inspire and guide a high-performing team, ensuring seamless boutique operations and delivering an elevated, memorable experience for every guest.

Key Responsibilities:

• Oversee all aspects of the boutique's operations
• Ensure the highest level of service is given to our guests, measured against set objectives
• Inspire, coach, and motivate the team to consistently achieve sales targets and KPIs
• Uphold brand standards and ensure a seamless, guest-first experience
• Execute visual merchandising and stock management in line with company guidelines
• Administrative responsibility for weekly boutique reporting
• Lead and contribute to a positive and collaborative team culture

About You:

• A minimum of 1-2 years' experience in a role within a similar retail business
• Experience in an assistant manager or similar management role
• Excellent communication skills, both verbal and written
• Strong team player with the ability to motivate and inspire a team
• Understanding of KPI's and the ability to analyse and report figures