Boutique Leader: Inspire Teams & Elevate Store Performance

Sheike-; Sydney; On-site; AUD 85,000 - 115,000; Full time

Job summary

The SHEIKE Boutique Leader role in Chatswood leads a high-performing boutique to deliver exceptional customer experiences, strong commercial results and a positive, values-led team culture. You inspire customers to look and feel their best, while developing and guiding a team that consistently delivers on sales, conversion and outcomes.

As the lead on the floor, you bring the SHEIKE brand to life through styling, product knowledge and service behaviours, coaching the team to achieve strong

Qualifications

• Proven retail leadership experience in a customer-focused environment.
• Strong commercial acumen with the ability to interpret and act on data.
• A confident coach with the ability to develop capability in others.
• High emotional intelligence and communication skills.
• Strong organisational and operational execution skills.

Responsibilities

• Deliver consistently high-quality customer experiences aligned to the SHEIKE brand.
• Ensure genuine, confident customer engagement from first greeting through to fitting room and close of sale.
• Lead by example in styling, product knowledge and service behaviours.
• Actively role model SHEIKE’s styling and selling standards on the floor.
• Conversion and Average Transaction Value (ATV).
• Understand daily, weekly and monthly performance trends and translate insights into clear actions.
• Drive focus on conversion as a key controllable and coach team members to improve results.
• Recruit, onboard and develop a high-performing Boutique team.
• Coach and performance-manage team members in line with SHEIKE expectations.
• Foster a culture of accountability, recognition and continuous feedback.
• Create role clarity, standards and expectations for all team members.
• Support team wellbeing through rostering and workload management.
• Balance wages within budget and ensure rostering aligns with traffic.

Skills

Retail Leadership

Commercial Acumen

Coaching

Emotional Intelligence

Organizational Skills

Job description

The SHEIKE Boutique Leader role in Chatswood leads a high-performing boutique to deliver exceptional customer experiences, strong commercial results and a positive, values-led team culture. You inspire customers to look and feel their best, while developing and guiding a team that consistently delivers on sales, conversion and outcomes.

As the lead on the floor, you bring the SHEIKE brand to life through styling, product knowledge and service behaviours, coaching the team to achieve strong