Bookings Officer

Monash IVF Group; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Learning & development opportunities

Employee Assistance Program supporting

Fitness Passport gym membership

Discounts on Monash IVF Group services

Paid parental leave

IVF Leave

Employee recognition, peer support and

Zusammenfassung

Monash IVF Group's Sydney Ultrasound for Women is seeking a confident, customer-focused bookings professional at our Kent Street clinic in Sydney. The role is phone-based, handling inbound and outbound calls to help patients navigate the booking process and arrange appointments efficiently.

Based Monday to Friday in the clinic, you will support online bookings, contact patients on waitlists and new referrals, and work closely with the Bookings Team Leader to deliver an exceptional patient

Qualifikationen

• Experience in call centre or high-volume customer service environments.
• Confident communicator with excellent listening skills.
• Comfortable handling inbound and outbound calls.
• Ability to manage multiple bookings and enquiries.
• Careful, patient-focused and organised in a busy clinic setting.

Aufgaben

• Manage a high volume of inbound calls and book appointments professionally.
• Make outbound calls to patients on waitlists and referrals.
• Process online bookings and keep appointment details up to date.
• Provide clear guidance to patients throughout the booking process.
• Maintain accurate patient records and follow privacy procedures.
• Collaborate with the Bookings Team Leader and clinic staff to ensure smooth processes.
• Deliver a positive patient experience through attentive service.

Kenntnisse

Confident communicator

Call centre experience

Customer service

Healthcare bookings experience

Jobbeschreibung

Sydney Ultrasound for Women are leading the future of reproductive health

Sydney Ultrasound for Women is a leading diagnostic ultrasound practice specialising in women's health, with expertise across obstetric and gynaecological ultrasound, high-risk obstetrics and reproductive genetics.

As part of Monash IVF Group, we bring together dedicated healthcare professionals committed to delivering exceptional patient care through compassion, collaboration and innovation.

The Opportunity

This is an exciting opportunity for a confident and customer-focused professional to join our Sydney Ultrasound for Women (SUFW) team in a dedicated bookings role, based at our Kent Street clinic.

This is a phone-based role suited to someone who enjoys speaking with people, thrives in a fast-paced environment and takes pride in delivering an exceptional customer experience. You’ll spend most of your day managing inbound and outbound calls, helping patients navigate the booking process and ensuring appointments are arranged efficiently and accurately.

Working under the guidance of the Bookings Team Leader, you’ll also manage online bookings and proactively contact patients on waitlists, as well as new patients who have had referrals received by the clinic. Your communication skills, attention to detail and ability to build rapport over the phone will be key to helping patients access the care they need.

Based at our Kent Street clinic, Monday to Friday, this is an opportunity to become part of a dedicated bookings function and make a meaningful contribution to the patient experience at SUFW.

Your responsibilities will include:

• Managing a high volume of inbound calls, responding to patient enquiries and booking appointments in a friendly, professional and efficient manner.


• Making outbound calls to patients on waitlists and new patients with referrals received by the clinic.


• Processing online bookings and ensuring appointment details are accurate and up to date.


• Providing clear information and guidance to patients throughout the booking process, helping them feel informed and supported.


• Managing patient enquiries with empathy, professionalism and sensitivity, recognising the personal nature of women's health services.


• Working closely with the Bookings Team Leader and wider clinic team to ensure booking processes run smoothly and patient needs are met.


• Maintaining accurate patient records and following established booking procedures, privacy requirements and clinical protocols.


• Contributing to a positive patient experience through responsive communication, attention to detail and a commitment to excellent customer service.

Are you the ideal candidate?

We're looking for a confident communicator who genuinely enjoys speaking with people and is comfortable spending most of your day on the phone. You may have experience in a call centre, contact centre, medical bookings team or another high-volume customer service environment.

You’ll bring a friendly and professional telephone manner, strong listening skills and the confidence to manage a variety of enquiries while remaining calm and organised in a busy environment. You'll also be comfortable making outbound calls, following up with patients and managing multiple bookings and enquiries throughout the day.

Most importantly, you'll be patient-focused, reliable and detail-oriented, with a genuine commitment to making every patient interaction a positive one. Previous experience in healthcare or medical bookings would be highly regarded, but we're equally interested in candidates with transferable customer service skills and the right approach.

Why work with us?

At SUFW, you’ll join a collaborative team dedicated to improving women's healthcare experiences. As part of Monash IVF Group, you’ll also enjoy access to a range of employee benefits, including:

• Learning and professional development opportunities.


• Employee Assistance Program supporting physical, mental, social and financial wellbeing.


• Fitness Passport gym membership.


• Discounts on Monash IVF Group fertility and ultrasound services.


• Eligible paid parental and partner leave entitlements, plus paid IVF Leave.


• Employee recognition, peer support and referral programs.

If you’re ready to join a team that genuinely cares about our patients and our people, we’d love to hear from you.

Closing Date: COB 12 November 2026 (if not filled prior)

People & Culture Business Partner

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications to the recruitment/interview process, please email ***********@monashivfgroup.com.