Bookings & Dispatch Clerk

SUB60 Express Couriers and Logistics Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Training

Flexible work arrangements

Stable employment

Small team

Meaningful work

Fast-paced role

Job summary

SUB60 Express Couriers and Logistics Pty Ltd in Ashmore, QLD, is seeking a full-time Dispatch & Bookings Operator to join our fast-paced express courier operation on the Gold Coast. You will coordinate same-day courier movements, manage live dispatch, process bookings and ensure time-critical deliveries run smoothly across South East Queensland, while maintaining clear driver and client communications.

Join a small, loyal team with supportive training, ongoing development and a stable, long-term

Qualifications

• 2+ years of experience in dispatch or courier operations (allocating jobs, bookings or driver liaising).
• Strong organisation and time management skills.
• Ability to adapt to changing operational demands and priorities.
• Excellent communication and customer service skills.
• Proficiency with dispatch or scheduling software.

Responsibilities

• Coordinate same-day courier movements and live dispatch from the operations base.
• Process bookings and manage schedules for time-critical consignments.
• Monitor progress, adjust routes in real time and maintain driver/customer communications.
• Assist with quoting local, interstate and international freight solutions when needed.
• Contribute to operational process improvements and support management as required.

Skills

Dispatch & bookings

Driver coordination

Customer service

Time management

Communication

Tools

Dispatch/job management systems

Job description

SUB60 Express Couriers and Logistics Pty Ltd – Ashmore QLD

SUB60 Express Couriers & Logistics | Gold Coast

SUB60 is courier and logistics company proudly servicing Northern NSW, the Gold Coast, and Brisbane. With over 30 years of experience and a loyal, growing client base, we specialise in fast, reliable on-demand services across the region.

About the Role

This full-time Dispatch & Bookings Operator role with Sub60 Express Couriers & Logistics in Ashmore offers an opportunity to play a key role in a fast-paced express courier operation.

Working from our operations base, you’ll coordinate same-day courier movements, manage live dispatch, process bookings, and ensure time‑critical deliveries run smoothly across South East Queensland.

What You’ll Be Doing

• Finding the best routes and seeing where vehicles are in real time
• Booking in jobs via phone call and online
• Coordinate real‑time dispatch of courier drivers and vehicles
• Manage bookings and delivery schedules for time‑critical consignments
• Monitor live job progress and adjust routes as required
• Maintain constant communication with drivers and customers
• Resolve service issues quickly and professionally
• Assist quoting local, interstate & international freight solutions
• Occasionally unload & coordinate stored/transferred shipments for dispatch
• Accurately maintain distribution records and job documentation
• Support continuous improvement of operational processes
• Assist management with operational duties as required

What We’re Looking For

Essential

• 2+ years’ experience in dispatch & allocating jobs to drivers, bookings, or courier operations
• Strong organisation and time management skills
• High adaptable to changing operational demands
• Ability to prioritise in a fast-moving environment
• Excellent communication and customer service skills
• Confident using dispatch, scheduling, or job management systems
• Team-focused with the ability to work independently

Desirable

• Experience in express or same-day courier services
• Knowledge of SEQ metro area

What We Offer

• Opportunities for career development and progression
• Supportive training and ongoing professional development
• Flexible work arrangements where operationally possible
• Stable, long-term employment
• Small, loyal, high‑trust team environment
• Meaningful work supporting critical services
• Fast‑paced role where no two days are the same

About Us

Sub60 Express Couriers & Logistics is a trusted express courier provider operating across Brisbane, Gold Coast and Northern NSW. We specialise in fast, reliable, point-to-point services and pride ourselves on professionalism, responsiveness and strong customer relationships.