Booking Support

Remotetravelcareers; Geelong; Remote; AUD 45,000 - 65,000; Full time

Job summary

Remotetravelcareers offers a remote Booking Support role enabling you to assist customers with travel reservations and changes from your home office. You will help with bookings, respond to inquiries, and ensure accuracy in each booking.

From home, you will manage flights, hotels, and transportation, provide friendly support via phone, email, or chat, and guide customers to the right options while staying organized and patient throughout the process.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Detail oriented and well organized.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Customer service

Communication

Detail oriented

Organizational skills

Patience

Tools

Online booking systems

Job description

We are seeking a remote Booking Support representative to assist customers with travel reservations and changes. You'll help with booking details, answer customer questions, and provide clear support from your home office.

Responsibilities:

Assist customers with booking flights, hotels, and transportation.

Provide clear and friendly support through phone, email, or chat.

Answer basic travel questions and guide customers to the right options.

Update reservations and confirm details for accuracy.

Support the team with day-to-day travel service tasks.

Qualifications:

Strong communication and customer service skills.

Comfortable using computers and online booking systems.

Ability to stay organized and pay attention to detail.

Friendly, helpful, and patient with customers.

Previous experience in customer service or hospitality is a plus, but not required.

Job Type:

Remote - Full-time or Part-time