Booking Agent

Remotetravelcareers; Sunshine Coast Regional; Remote; AUD 50,000 - 65,000; Full time

Job summary

Remotetravelcareers is seeking a remote Booking Agent to help customers book and manage their travel reservations. You’ll provide excellent service, confirm details, and assist clients with any booking questions—all online.

In this role, you will handle flights, hotels, and transportation bookings, respond via phone, email, or chat, and update reservations for accuracy. You will collaborate with the travel team to resolve issues quickly and to maintain high customer satisfaction.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Organized with attention to detail.
• Friendly, helpful, and patient with customers.
• Hospitality or customer service experience is a plus but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Communication

Customer service

Tech-savvy

Organization

Detail-oriented

Patience

Hospitality experience

Tools

Online booking systems

Job description

We are seeking a remote Booking Agent to help customers book and manage their travel reservations. You’ll provide excellent service, confirm details, and assist clients with any booking questions—all online.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time