Vacation Support

Remotetravelcareers; Melbourne; On-site; AUD 45,000 - 75,000; Full time

Job summary

Remotetravelcareers is seeking a remote Vacation Support representative to assist clients with vacation planning, bookings, and inquiries. You will guide customers through planning, confirm details, and provide ongoing support from home.

Responsibilities include handling flight/hotel bookings, answering questions, and updating reservations with accuracy while delivering friendly, patient service across channels.

Qualifications

• Clear and effective communication with customers
• Ability to use computers and online booking systems
• Strong organizational skills and attention to detail
• Friendly, helpful and patient demeanor with customers
• Previous experience in customer service or hospitality is a plus but not required

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication

Customer service

Booking systems

Organized & detail-oriented

Friendly & patient

Hospitality exp

Customer service exp

Job description

We are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time