Booking Coordinator

JRM Hospitality; Sydney; On-site; AUD 54,000 - 66,000; Full time

Job summary

JRM Hospitality Recruitment is seeking a driven Booking Coordinator to join our Temporary Placements team in Surry Hills. You’ll be at the heart of our agency operations, placing hospitality staff and supporting clients across a busy portfolio.

You’ll manage high-volume rostering, coordinate shift bookings, and build lasting relationships with clients and staff across hospitality, events, and corporate accounts, while working Monday to Friday in our Surry Hills office with a rotating weekend

Qualifications

• Experience in hospitality, events, or a staffing/recruitment agency environment.
• Strong attention to detail and the ability to stay organised under pressure.
• Solutions-oriented mindset with a genuine sense of urgency.
• Comfortable working with CRM and rostering systems (full training provided on our tools).

Responsibilities

• Manage high-volume rostering and shift allocation for casual staff across clients.
• Communicate daily with clients and staff to coordinate shift bookings and details.
• Build strong relationships with clients and staff across hospitality, events, and corporate accounts.
• Work closely in a team to keep the operation running smoothly.

Skills

Hospitality experience

CRM systems

Rostering

Client relationships

Tools

CRM software

Job description

Looking to use your hospitality experience to connect with people and hospitality groups across Australia? JRM Hospitality Recruitment is looking for a driven and people-focused Booking Coordinator to join our Temporary Placements team in Surry Hills. You'll be at the heart of our agency operations, placing hospitality staff, and supporting clients across a busy and growing portfolio.
You'll work with some of Australia's leading hospitality groups, corporate venues, and event teams, placing FOH staff, chefs, baristas, and event personnel into roles every week.

What you'll do

• Manage high-volume rostering and shift allocation for casual hospitality staff across a range of clients
• Communicate daily with clients and staff to coordinate shift bookings and details.
• Build strong, lasting relationships with clients and staff across hospitality, events, and corporate accounts
• Work closely in a team to keep the operation running smoothly

What we're looking for

• Experience in hospitality, events, or a staffing/recruitment agency environment
• Strong attention to detail and the ability to stay organised under pressure
• Solutions-oriented mindset with a genuine sense of urgency
• Comfortable working with CRM and rostering systems (full training provided on our tools)

Hours

The role is Monday-Friday, based in our Surry Hills office. All Booking Coordinators also participate in a structured rotating weekend roster.

Why JRM?

• A close-knit, high-performing team in a vibrant Surry Hills office
• Work with some of Australia's leading hospitality, corporate, and events clients
• Career growth within a unique industry, adjacent to Australia's iconic venues, and biggest events