Bistro & Functions Lead — Hands-On Manager

Endeavour Group; City of Burnie; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Group employee discounts

Wellbeing support

Job summary

The Burnie Hotel, part of the Endeavour Group, is seeking an Assistant Manager focused on bistro and functions. This hands-on leader will oversee daily bistro operations, drive guest satisfaction, and actively engage with customers to lift service standards.

You’ll own the functions program, grow bookings, guide events from enquiry to completion, and lead a team to deliver memorable experiences. RSA and state-specific RSG/RCG are required; prior hospitality supervision is essential.

Qualifications

• Hands-on leadership in bar/bistro environments requiring physical tasks.
• Experience supervising front‑of‑house teams in a pub or hotel setting.
• Proven ability to deliver guest satisfaction and manage service standards.

Responsibilities

• Oversee daily bistro operations and manage function bookings from inquiry to execution.
• Lead a team on shift, ensure safety, energy, and high service levels.
• Engage with guests to gather feedback and drive continuous improvement.

Skills

Customer service

Staff supervision

Operations management

Guest engagement

Event planning

Tools

RSA certification

RSG/RCG

Job description

The Burnie Hotel, part of the Endeavour Group, is seeking an Assistant Manager focused on bistro and functions. This hands-on leader will oversee daily bistro operations, drive guest satisfaction, and actively engage with customers to lift service standards.

You’ll own the functions program, grow bookings, guide events from enquiry to completion, and lead a team to deliver memorable experiences. RSA and state-specific RSG/RCG are required; prior hospitality supervision is essential.