Assistant Manager - Burnie Hotel

ALH Hotels; City of Burnie; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

ALH Hotels career growth

Exclusive discount card for ALH Hotels

Woolworths/BIG W discounts

Endeavour wellbeing support

Job summary

The Burnie Hotel is seeking an Assistant Manager to lead daily bistro operations and the functions department in Burnie, Tasmania. This hands-on role focuses on guest satisfaction, staff leadership, and proactive service delivery to boost events and overall guest experience.

You will be the on-floor leader, driving standards, engaging with guests, and collaborating with the Publican to ensure a welcoming, safe, and energetic atmosphere across all shifts.

Qualifications

• Experience in bar, bistro or gaming room environments and some supervision experience.
• RSA and RSG/RCG certificates as per state requirements.

Responsibilities

• Oversee daily bistro operations and guest service standards.
• Take ownership of the functions department, growing function bookings and managing events from enquiry to execution.
• Lead and develop the team, ensuring safe, smooth service and a great vibe.
• Engage with customers, gather feedback and drive operational performance and business growth.

Skills

RSA/RSG/RCG

Job description

Assistant Manager | Burnie Hotel

About The Role

We're on the hunt for our next Assistant Manager to help keep the Burnie Hotel buzzing and loved by the locals.

We are looking to recruit an Assistant Manager with a primary focus on Bistro and Functions Management, Not a general AM. This person will be a hands-on, floor-based leader who can oversee daily bistro operations, prioritise guest satisfaction, actively engage with customers, gather feedback and drive service standards.

The role will also take ownership of our functions department, helping to grow function bookings and managing events from initial enquiry and planning through to execution and completion. We're looking for someone proactive, customer-focused and capable of driving both operational performance and business growth.

They will act as the point of contact and the manager that all other managers take their lead from in relation to Bistro and function. Someone with experience, dedication and drive.

A Day In The Life Of An Assistant Manager

• Get to know the locals so well they think you're part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent Requirements

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You've learned from great managers and now you're ready to step up
• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You've got a current RSA and RSG/RCG as per state requirements

If you're keen to learn, lead, and laugh while making this pub the best spot in town - we'd love to hear from you.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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