Assistant Manager - Burnie Hotel

endeavour group careers; City of Burnie; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Group employee discounts

Wellbeing support

Job summary

The Burnie Hotel, part of the Endeavour Group, is seeking an Assistant Manager focused on bistro and functions. This hands-on leader will oversee daily bistro operations, drive guest satisfaction, and actively engage with customers to lift service standards.

You’ll own the functions program, grow bookings, guide events from enquiry to completion, and lead a team to deliver memorable experiences. RSA and state-specific RSG/RCG are required; prior hospitality supervision is essential.

Qualifications

• Hands-on leadership in bar/bistro environments requiring physical tasks.
• Experience supervising front‑of‑house teams in a pub or hotel setting.
• Proven ability to deliver guest satisfaction and manage service standards.

Responsibilities

• Oversee daily bistro operations and manage function bookings from inquiry to execution.
• Lead a team on shift, ensure safety, energy, and high service levels.
• Engage with guests to gather feedback and drive continuous improvement.

Skills

Customer service

Staff supervision

Operations management

Guest engagement

Event planning

Tools

RSA certification

RSG/RCG

Job description

We’re on the hunt for our next Assistant Manager to help keep the Burnie Hotelbuzzing and loved by the locals.

We are looking to recruit an Assistant Manager with a primary focus on Bistro and Functions Management, Not a general AM. This person will be a hands‑on, floor‑based leader who can oversee daily bistro operations, prioritise guest satisfaction, actively engage with customers, gather feedback and drive service standards.

The role will also take ownership of our functions department, helping to grow function bookings and managing events from initial enquiry and planning through to execution and completion. We're looking for someone proactive, customer‑focused and capable of driving both operational performance and business growth.

They will act as the point of contact and the manager that all other managers take their lead from in relation to Bistro and function. Someone with experience, dedication and drive.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA and RSG/RCG as per state requirements

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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