Billing Operations Lead — Customer Experience & Improvement

LiveHire Limited; City Of Stirling; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility to work from home up to 2"

9-day fortnight

Well-being days

Long service leave pro rata

Superannuation employer contribution

Job summary

Water Corporation in Western Australia is seeking a Senior Advisor to join the Customer Billing Operations team. You will lead a range of initiatives from quick wins to complex projects aimed at enhancing the customer experience and improving revenue collection.

The role requires strong project management, advanced Excel skills, data analysis, and the ability to engage stakeholders across the business. You will review processes, drive cost efficiencies, and ensure compliance with corporate

Qualifications

• Strong project management experience.
• Passion for driving business improvements that enhance customer service and deliver cost efficiencies.
• Energetic, creative, and results-driven candidate.

Responsibilities

• Lead a variety of business assignments and projects—from quick wins to high-impact initiatives—aimed at enhancing the customer experience.
• Analyse and interpret business and performance data to drive meaningful change.
• Review and refine business processes to ensure compliance with corporate and regulatory standards.

Skills

Advanced Excel

Project management

Data analysis

Stakeholder engagement

Process improvement

Change management

Job description

Water Corporation in Western Australia is seeking a Senior Advisor to join the Customer Billing Operations team. You will lead a range of initiatives from quick wins to complex projects aimed at enhancing the customer experience and improving revenue collection.

The role requires strong project management, advanced Excel skills, data analysis, and the ability to engage stakeholders across the business. You will review processes, drive cost efficiencies, and ensure compliance with corporate