Billing Operations Delivery - Senior Advisor

Water Corporation; City Of Stirling; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible work arrangements

Well-being days

Long service leave

Superannuation co-contribution

Leave purchase option

Cultural leave

Job summary

Water Corporation in WA is seeking a Senior Advisor to join the Customer Billing Operations team on a permanent basis. You will lead a range of assignments—from quick wins to high-impact initiatives—to improve billing and revenue collection and the customer experience.

The ideal candidate will have strong project management, stakeholder engagement, and data analysis skills, plus advanced Excel capabilities for data extraction and manipulation. Flexible work options available.

Qualifications

• Strong project management experience.
• Passion for driving business improvements that enhance customer service and cost efficiencies.
• Excellent interpersonal, negotiation, and stakeholder engagement skills.
• Advanced Excel skills, including data extraction, manipulation, and analysis.

Responsibilities

• Lead a variety of business assignments and projects—from quick wins to high-impact initiatives.
• Analyse and interpret business and performance data to drive meaningful change.
• Review and refine business processes while ensuring compliance with standards.

Skills

Stakeholder engagement

Project management

Continuous improvement

Data analysis

Tools

Excel

Job description

Water Corporation is recognised globally for our performance and innovation to secure water supplies for Western Australia in a changing climate. We’re driven to manage water services sustainably to make WA a great place to live and invest. A role at Water Corporation can unlock the door to ongoing long term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits. If you share our commitment, then consider Water Corporation as the next step in your career.

About The Role

We’re currently offering a fantastic permanent opportunity to join our high-performing Customer Billing Operations team as a Senior Advisor.

This dynamic team leads the delivery of impactful business initiatives, improvement projects, and innovative solutions focused on billing and revenue collection.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state. If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real Benefits That Matter

• Real flexibility with options to work from home up to 2 days per week, 9-day fortnight, flexible work hours.
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What The Role Will Involve

• The chance to lead a variety of business assignments and projects—from quick wins to complex, high-impact initiatives—all aimed at enhancing the customer experience.
• Opportunities to analyse and interpret business and performance data to drive meaningful change.
• A focus on reviewing and refining business processes and practices, while ensuring compliance with corporate and regulatory standards.

About You

We’re looking for someone with strong project management experience and a passion for driving business improvements that enhance customer service and deliver cost efficiencies.

The ideal candidate will be energetic, creative, and results-driven, with:

• A solid understanding of business process analysis and the ability to identify improvement opportunities.
• Excellent interpersonal, negotiation, and stakeholder engagement skills.
• A proactive mindset, with the ability to think creatively and adapt in a fast-paced environment.
• Confidence in presenting data and insights to diverse audiences, along with actionable recommendations.
• Advanced Excel skills, including data extraction, manipulation, and analysis.
• Experience in business improvement or continuous improvement initiatives.
• Proven experience in project and change management.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close on 07 October 2026

We reserve the right to withdraw this ad prior to the closing date.

Our Commitment To a Diverse And Inclusive Workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website