Billing, Hardship & Customer Resolutions Lead

Jacana Energy; Darwin; On-site; AUD 129,000 - 161,000; Full time

Job summary

Jacana Energy in Darwin is seeking a leader to head the Billing, Hardship and Customer Resolutions functions, delivering customer, commercial and regulatory outcomes. You will oversee billing operations, customer account investigations, disputes, complaint remediation and hardship programs, and manage complex escalations with Ombudsman and Ministerial involvement.

The role focuses on driving improvements in billing accuracy, customer outcomes and operational performance, while ensuring

Job description

Jacana Energy in Darwin is seeking a leader to head the Billing, Hardship and Customer Resolutions functions, delivering customer, commercial and regulatory outcomes. You will oversee billing operations, customer account investigations, disputes, complaint remediation and hardship programs, and manage complex escalations with Ombudsman and Ministerial involvement.

The role focuses on driving improvements in billing accuracy, customer outcomes and operational performance, while ensuring