Energy Complaints & Dispute Investigator - Hybrid Role

Energy Australia; Melbourne; Hybrid; AUD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Parental leave

Energise Program

Recognition programs

Supportive culture

Zusammenfassung

EnergyAustralia is seeking a dedicated Complaints Resolution Investigator to join our External Dispute Resolution team in Docklands. You will conduct thorough investigations into complaints referred to external schemes and negotiate fair settlements with customers and ombudsman case officers.

Hybrid work with 2-3 days in the office each week and standard business hours. The role requires empathy for vulnerable customers and strong analytical and negotiation skills to resolve matters promptly and

Qualifikationen

• Experience in complaints investigation or external dispute resolution.
• Strong customer service and empathy for vulnerable customers.
• Knowledge of Australian energy retail regulatory frameworks (AER, EWON, EWOV, EWOSA, EWOQ).

Aufgaben

• Conduct thorough investigations into complaints referred to external dispute resolution, including account, billing, metering and interaction history.

Kenntnisse

Investigations experience

Customer empathy

Analytical skills

Negotiation skills

Excellent communication

Regulatory knowledge

Jobbeschreibung

EnergyAustralia is seeking a dedicated Complaints Resolution Investigator to join our External Dispute Resolution team in Docklands. You will conduct thorough investigations into complaints referred to external schemes and negotiate fair settlements with customers and ombudsman case officers.

Hybrid work with 2-3 days in the office each week and standard business hours. The role requires empathy for vulnerable customers and strong analytical and negotiation skills to resolve matters promptly and