Billing & Collections Director – Utilities & Compliance

Altogether Group; North Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working structure

Extra leave options

Family and wellbeing initiatives

Job summary

A utility service provider in North Sydney Council is seeking a Manager, Billing & Collections to lead their Billing and Collections teams. The ideal candidate will have significant experience in billing and collections, proven leadership skills, and strong analytical capabilities. The role offers a competitive salary and a hybrid working structure, allowing the candidate to genuinely impact customer experience and operational excellence.

Qualifications

• Experience in billing, collections or accounts receivable – ideally within a utility or regulated industry.
• Proven leadership experience with the ability to motivate, coach and develop a team.
• Strong knowledge of regulatory, compliance and hardship frameworks.
• Strong analytical skills and confidence working with billing or financial systems.
• Skilled in driving process improvement, operational excellence, and data-informed decision making.
• Committed to customer-focused, ethical outcomes.

Responsibilities

• Oversee end-to-end billing operations, ensuring accurate billing across Water and Energy services.
• Lead and develop the leadership team across Billing and Collections.
• Ensure compliance and regulatory adherence, particularly in collections and debt recovery.
• Monitor performance and provide insights to senior leadership.

Job description

A utility service provider in North Sydney Council is seeking a Manager, Billing & Collections to lead their Billing and Collections teams. The ideal candidate will have significant experience in billing and collections, proven leadership skills, and strong analytical capabilities. The role offers a competitive salary and a hybrid working structure, allowing the candidate to genuinely impact customer experience and operational excellence.