Manager, Billing & Collections

Altogether Group; North Sydney Council; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working structure

Extra leave options

Family and wellbeing initiatives

Job summary

A utility service provider in North Sydney Council is seeking a Manager, Billing & Collections to lead their Billing and Collections teams. The ideal candidate will have significant experience in billing and collections, proven leadership skills, and strong analytical capabilities. The role offers a competitive salary and a hybrid working structure, allowing the candidate to genuinely impact customer experience and operational excellence.

Qualifications

• Experience in billing, collections or accounts receivable – ideally within a utility or regulated industry.
• Proven leadership experience with the ability to motivate, coach and develop a team.
• Strong knowledge of regulatory, compliance and hardship frameworks.
• Strong analytical skills and confidence working with billing or financial systems.
• Skilled in driving process improvement, operational excellence, and data-informed decision making.
• Committed to customer-focused, ethical outcomes.

Responsibilities

• Oversee end-to-end billing operations, ensuring accurate billing across Water and Energy services.
• Lead and develop the leadership team across Billing and Collections.
• Ensure compliance and regulatory adherence, particularly in collections and debt recovery.
• Monitor performance and provide insights to senior leadership.

Job description

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Lead critical operational functions that enable our Thriving Communities 2030 strategy.

We are seeking an experienced and hands‑on Billing & Collections Manager to lead our Billing and Collections teams across our Water and Energy Utility services.

This is a leader‑of‑leaders role with high visibility across the organisation. You will guide performance, uplift capability and strengthen the processes and governance that underpin accurate billing and ethical, compliant debt recovery. Your leadership will directly support our long‑term vision of Thriving Communities 2030.

About the role

The Manager, Billing & Collections Operations provides strategic and operational oversight to ensure accurate billing across all communities and effective, compliant management of outstanding debt. You will work closely with your Team Leaders to set direction, remove barriers, embed standards and drive continuous improvement.

This role focuses on leadership, governance, operational alignment and capability development — not day‑to‑day queue management.

Key Responsibilities

• Oversee end‑to‑end billing operations, ensuring accurate billing across Water and Energy services.
• Lead and develop the leadership team across Billing and Collections, embedding operational standards, performance accountability, and a culture aligned with Thriving Communities 2030.
• Oversee and optimise operational delivery for both Billing Teams and the Collections Team, ensuring accuracy, compliance, effective governance, and continuous improvement.
• Drive cross‑functional initiatives to enhance systems, processes, and reporting, enabling strategic decision‑making and sustainable operational excellence.
• Ensure compliance and regulatory adherence, particularly in collections and debt recovery, including oversight of internal and external recovery pathways.
• Monitor performance and provide insights to senior leadership, using data and metrics to inform planning, resourcing, and process improvement across both functions.
• Oversee regulatory and compliance reporting.

About you

• Experience in billing, collections or accounts receivable – ideally within a utility or regulated industry.
• Proven leadership experience with the ability to motivate, coach and develop a team.
• Strong knowledge of regulatory, compliance and hardship frameworks.
• Strong analytical skills and confidence working with billing or financial systems.
• Skilled in driving process improvement, operational excellence, and data‑informed decision making.
• Committed to customer‑focused, ethical outcomes and embedding the principles of Thriving Communities 2030.

Here’s what you can look forward to

• Play a critical role in shaping the accuracy, fairness and reliability of our billing services.
• Be part of a supportive, forward‑thinking organisation committed to continuous improvement.
• Make a genuine difference in the customer experience for our communities and business customers.
• Competitive salary, stable industry, and opportunities for growth.
• Hybrid working structure and a brand‑new office less than 10 minutes’ walk from Fortitude Valley Station.
• End‑of‑trip facilities including showers and bike storage.
• Extra leave options – purchase additional annual leave and enjoy salary sacrificing options.
• Family and wellbeing initiatives such as our Wellbeing partner program and an additional Wellbeing Day.

Interested?

Please submit your application as quickly as possible as we will be reviewing them as they come in. You can learn more about Altogether Group by visiting https://www.altogethergroup.com.au/

Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Seniority level

Director

Employment type

Full-time

Job function

Accounting/Auditing and Finance

Industries

Utilities

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