Bilingual Dental - Orthodontic Assistant (Mandarin & English)

Smile Team Orthodontics; Burwood; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Staff discounts

Uniform provided

Bonuses

Job summary

Smile Team Orthodontics in Sydney region is seeking a fluent Mandarin and English-speaking Orthodontic Assistant. You will support clinicians, handle front-desk tasks, and help patients navigate treatment options across Burwood, Drummoyne and Parramatta shifts.

You’ll need strong communication, reliability, and a proactive, patient-centered approach to care. Join a team focused on high-quality orthodontic service and patient experience.

Qualifications

• Fluent in Mandarin and English, written and spoken.
• Experience in customer service or front-desk roles preferred.
• Ability to manage appointments and payments efficiently.

Responsibilities

• Assist orthodontists in patient care and perform admin duties.
• Greet patients, schedule appointments, process payments, and maintain records.
• Sterilise instruments and support clinical team during procedures.
• Assist with consultations and discuss treatment options.
• Translate and explain treatment information in Mandarin and English.
• Build rapport with patients and families, ensuring smooth care.
• Follow up with prospective and existing patients and manage communications.

Skills

Bilingual communication

Customer service

Multitasking

Admin skills

Team player

Job description

Bilingual Dental - Orthodontic Assistant (Mandarin & English)

Bilingual Orthodontic Assistant - Fluent Mandarin & English Speaking

Smile Team Orthodontics is looking for an enthusiastic and highly motivated Mandarin and English-speaking Orthodontic Assistant to join our growing team. This is a fantastic opportunity for someone who loves working with people, thrives in a fast-paced environment, and wants to make a genuine difference in patients' lives. With newly launched practices in Sydney and established locations in the Illawarra, Shellharbour, and Southern Highlands, it's a great time to come on board.

We welcome applicants of all backgrounds and genders, ideally with some dental experience.

What We're Looking For

• A people person - great with all ages

• Fast learner, reliable, and proactive

• Caring and supportive nature

• Strong multitasking and admin skills

• Energetic and positive team player

• Excellent communication skills

• Passionate about health and wellbeing

What You'll Need

• Fluent in both Mandarin and English (spoken and written)

• Customer service or phone experience

• A valid Australian driver's licence and reliable transport

• Ability to obtain a Working with Children's Check

• Up-to-date vaccination records

Why Join Us?

Training & Qualifications: Gain a Certificate III in Dental Assisting (fully funded) with the option to pursue Certificate IV in Dental Radiography
Birthday Leave: Enjoy a paid day off on your birthday!
Staff Perks & Discounts
Modern Uniform Provided
Recognition & Performance Bonuses

About the Role

As a Bilingual Orthodontic Assistant, you will be responsible for supporting both English and Mandarin-speaking patients throughout their orthodontic journey.

Your responsibilities will include:

• Assisting our orthodontists in patient care while handling admin duties such as greeting patients, scheduling appointments, processing payments, maintaining records, and sterilising instruments.

• Assisting with patient consultations and treatment discussions

• Translating and explaining treatment information in Mandarin and English

• Building rapport and trust with patients and families

• Managing appointment scheduling and patient communications

• Following up with prospective and existing patients

• Working closely with our clinical team to ensure seamless patient care

• Helping patients understand financial arrangements and treatment options

The primary location is Burwood & Drummoyne and occasional shifts in Parramatta.

Smile Team Orthodontics is an Equal Opportunity Employer, and we encourage all qualified applicants to apply.