Client Services Associate

AUSIEX; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

AUSIEX in Sydney is seeking a Client Services Analyst in the Fixed Income division to provide back-office support, onboarding, AML/KYC checks, and data maintenance, while coordinating with internal stakeholders and external clients.

You will work as part of a team, handling queries by phone and email, promoting accuracy, timeliness, and exceptional client experience, with opportunities to expand your knowledge in intermediaries back-office functions.

Qualifications

• 1–3 years in financial services or client services.
• Tertiary qualifications in finance, banking, mathematics or related degree.
• Excellent people skills and client focus.
• Proficient in MS Office.
• Strong communication and ability to meet deadlines.

Responsibilities

• Complete onboarding for new clients and perform AML/CTF checks and KYC due diligence.
• Assist with security and client data maintenance and ensure approvals.
• Develop and maintain standard processes and coordinate seminars/trainings.
• Suggest process improvements and participate in projects with other departments.
• Liaise between front and back office to ensure seamless transactions and client experience.
• Answer client queries by phone and email.

Skills

Communication

Problem-solving

Time management

Teamwork

Attention to detail

Planning & organisation

Education

Finance/Banking degree

Tools

MS Office

Job description

We are AUSIEX With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we’re AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we’ve used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services. We’re infusing NRI’s proven technology capability and tradition of innovation, with our trusted trading solutions and local market expertise. In 2025, we expanded our group by welcoming FIIG Securities, a respected Australian fixed income specialist with over 25 years of experience. FIIG Securities manages billions under advice and serves 6,000 private clients, providing investors with access to expert insights and investment opportunities across the fixed income asset class. Their focus on delivering consistent, reliable income and capital stability perfectly complements our service offering.

See yourself in our team

The Client Services Team within the Fixed Income division performs a critical function within the back office by providing comprehensive support to clients as well as all internal stakeholders. Client Services is a centre point of the company who in addition to managing client onboarding, queries and static data, is also responsible for many other operational processes including bond setup and maintenance, fees and counterparty due diligence. This role is suitable for someone who is looking to expand their skills in the intermediary back office functions in a complex financial services business.

While this position has clearly defined responsibilities the purpose of the role is to support the Client Services team, this means that a successful candidate will be able to complete their defined tasks but shouldn’t hesitate to support the wider team. Being a team player and having a “can-do” attitude will make all the difference to succeeding in this role.

What Will You Be Doing

• Completing the on-boarding process for new clients, counterparties and intermediaries as well as perform AML/CTF checks and KYC due diligence
• Assisting with security and client static data maintenance and ensure sign-off and control around static data changes with relevant approvals
• Contributing to the development and maintenance of standard processes across the team, and the coordination of seminars and training events
• Making suggestions for improving processes and efficiencies and in cooperation with other departments participate in ongoing and ad-hoc projects
• Constantly liaising between the front and back office to ensure seamless transactions and client experience
• Answering client queries on the phone and on emails by monitoring the team email inbox

We’d love to hear from passionate people who have:

• 1-3 years relevant experience in financial services (preferably banking) or client services
• Tertiary qualifications in finance, banking, mathematics or related degree
• Enthusiasm and a helpful attitude
• Comfort with autonomy and new tasks
• An interest in learning new tasks and skills
• MS Office (Excel, Word, PowerPoint)
• Excellent people skills, with a willingness to exceed client expectations
• Demonstrate initiative and problem-solving skills
• High level of attention to detail
• Ability to engage and interact with clients and key stakeholders at all levels
• Professional manner backed up by strong written and verbal communication skills
• Possesses skills in planning, organisation and can meet deadlines
• Excellent verbal and written communication
• Planning, organising and able to meet deadlines
• Results/quality focused
• Flexibility/adaptability
• Initiative and independence

Inclusion and diversity are part of who we are. Together, we continue to build an inclusive culture that enables, values and celebrates the diverse opinions of our employees.

If you need assistance or adjustments to fully participate in the application/interview process, please contact [e-mail].

Visit us on www.ausiex.com.au or on LinkedIn