Bell Desk Supervisor

Sofitel; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sofitel Sydney is seeking a Bell Desk Supervisor to lead the Porter and Valet team, coordinate daily activities, VIP arrivals, and events, while delivering seamless, personalised service.

You will manage luggage and valet operations, assist guests with recommendations, and foster strong partnerships to enhance stays, embodying Sofitel Passion for Excellence.

Qualifications

• Experience in luxury hospitality or high-end customer service.
• Strong leadership to guide Porters and Valets.
• Organised, proactive, and calm under pressure in a fast-paced environment.
• Excellent presentation and professional demeanor.
• Valid Australian Driver’s Licence and full working rights.

Responsibilities

• Lead and inspire the Porter and Valet team, coordinating daily activities, VIP arrivals, and events.
• Manage luggage, valet services, and property movements.
• Assist guests with recommendations and promote hotel experiences.
• Collaborate across hotel departments and maintain the Porter’s storeroom.
• Uphold Sofitel Passion for Excellence in all guest interactions.

Skills

Leadership

Customer service

Communication

Calm under pressure

Hospitality expertise

Job description

Job Description

Bonjour! At Sofitel, hospitality is an art, and every guest experience begins the moment they arrive. As a Bell Desk Supervisor, you will be the guiding presence that ensures each arrival and departure is seamless, welcoming, and memorable.

You will lead and inspire the Porter and Valet team, coordinating daily activities, VIP arrivals, and special events while keeping operations smooth and efficient throughout every shift.

With care and precision, you will manage luggage, valet services, and property movements, delivering attentive, personalised service that leaves a lasting impression on every guest.

Drawing on your expert knowledge of Sydney, you will assist guests with recommendations, promote hotel experiences, and maintain strong relationships with external partners to enhance every stay.

You will maintain a polished and organised Porter’s storeroom, collaborate across hotel departments, and embody the Sofitel Passion for Excellence, turning every detail into a moment of elegance and delight.

Qualifications

You bring experience in luxury hospitality or high-end customer service, with the leadership skills to guide and inspire Porters and Valets, ensuring every guest experience is seamless and memorable. Organised, proactive, and calm under pressure, you thrive in a fast-paced environment, balancing operations with elegance and efficiency.

Confident and polished, you communicate effortlessly with guests and colleagues, demonstrating impeccable presentation and professional demeanor. Flexible to work varied shifts, including weekends and public holidays, you bring knowledge of hotel procedures, valet operations, and local attractions to enhance every guest interaction.

You hold a valid Australian Driver’s License and full Australian working rights, allowing you to work with us without restriction.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.