Bell Desk Assistant Manager - Elevate Luxe Guest Service

Hyatt Hotels Corporation; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa and F&B discounts

Hyatt accommodation worldwide after 3 

Learning and development programs

Employee assistance program

Job summary

Park Hyatt Sydney is recruiting for a professional Assistant Manager - Bell Desk. You will join an energetic and passionate team of ambassadors who are the face of Park Hyatt Sydney, assisting the Assistant Director of Rooms to ensure the highest standards of service and guest satisfaction through effective supervision of the Bell Desk team.

The main duties include conducting daily pre-shift briefings, assigning duties, handling guest inquiries, mentoring staff, and upholding Hyatt brand

Qualifications

• Previous experience as a Manager or Assistant Manager in a Front Services team within a luxury hotel or similar environment.
• Strong customer service orientated, positive and enthusiastic attitude.
• Excellent proficiency of MS Office and Outlook and Opera are advantageous.
• Must have a valid Drivers License for Australia.

Responsibilities

• Conduct daily pre-shift briefings with Bell Desk staff and communicate occupancy, VIP requirements, events, and notes.
• Assign duties and supervise Bell Desk team to Hyatt-brand standards.
• Handle guest inquiries and follow up on complaints, escalating when required.
• Delegate tasks to staff, mentor and develop them while maintaining safety and operation standards.
• Maintain daily attendance and monitor employee morale with timely feedback.
• Demonstrate Hyatt core values and act as a mentor to encourage team growth.

Skills

Customer service orientation

Leadership

Communication skills

Team supervision

Positive attitude

Tools

MS Office

Outlook

Opera

Job description

Job Description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means.

About Park Hyatt

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Park Hyatt Sydney is recruiting for a professional Assistant Manager - Bell Desk.

The Role

You will join an energetic and passionate team of ambassadors who are the face of Park Hyatt Sydney. As Assistant Manager - Bell Desk, you will assist the Assistant Director of Rooms in ensuring the highest standards of service and guest satisfaction are maintained through effective supervision of employee.

The main duties and responsibilities for this role will include the following:

• Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy, arrivals and departures, VIP requirements, functions and events, and any other areas of note as required.
• To assign duties and responsibilities to Bell Desk team members and assist them with their duties to ensure that all tasks are performed in accordance with Hyatt International brand standards.
• To handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
• Delegate appropriately the duties and responsibilities required to well equipped and resource employees, nurturing and developing them whilst ensuring that standards of operation and safety are correctly maintained.
• To maintain a daily check on Microster and employee time and attendance
• Monitor employee morale and provide mechanisms for timely performance feedback and development.
• Consistently demonstrate and instill the guiding principles and core values to all levels of employees.
• To act as a mentor to guide, develop the team and encourage growth

Qualifications

Previous experience as a Manager or Assistant Manager in a Front Services team within a luxury hotel or similar environment

A strong customer service orientated, positive and enthusiastic attitude

Excellent proficiency of MS Office and Outlook and Opera are advantageous

Must have a valid Drivers License for Australia

This is your chance to work with exclusive clientele at a luxury hotel like no other. As a valued member of our team you will enjoy:

Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlet

Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role

Access to internationally recognised learning and development programs and opportunities

Access to an employee assistance program

Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.

Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

This is not your typical career opportunity.