Beauty Retail Manager - Lead, Coach & Drive Sales

The Estée Lauder Companies

Ballarat

On-site

AUD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Generous discount on MAC products

Company store discount

14 weeks paid parental leave

Free product allocation

On the job training + education

Birthday day off

Job summary

The Estee Lauder Companies Inc. is seeking a passionate Retail Manager for MAC in Ballarat. You will lead a high‑performing team, delivering personalized makeup consultations and driving sales while maintaining brand standards and a polished image.

On‑the‑floor leadership and coaching will empower your team to deliver exceptional customer experiences, meet KPIs, and participate in on‑the‑job training and certification programs. Travel for events may be required.

Qualifications

Proven ability to lead a retail team and drive KPIs.
Strong consultation and makeup application skills.
Excellent communication and customer service emphasis.
Willingness to participate in mandatory training sessions and travel when required.

Responsibilities

Lead by example on the shop floor, coaching the team in service excellence.
Drive KPI attainment and sales targets through coaching and observations.
Coordinate retail events and theme days to boost engagement and sales.
Maintain impeccable grooming and brand standards and provide feedback to the team.
Support training sessions, including virtual and in-person sessions.