Beauty Advisor - Chinese Speaker

Lotte Duty Free; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Sales commission

Team discount

Airport store discount

Car parking

Uniform provided

Training program

Employee assistance

Career development

Service awards

Diverse & inclusive workplace

Job summary

Lotte Duty Free is seeking Beauty Advisors (Chinese speakers) in Melbourne Airport to deliver tailored beauty consultations and exceptional service to international travellers within a luxury retail setting.

You will represent leading cosmetic and fragrance brands, provide expert product knowledge, and thrive in a fast-paced, sales-driven environment. This full-time role includes total brand exposure and career development opportunities.

Qualifications

• Fluent Mandarin is essential.
• Proven retail/sales experience in beauty, fragrance or cosmetics.
• Excellent communication skills and vibrant personality.
• RSA certification is desirable but not essential.

Responsibilities

• Engage customers with a friendly and approachable manner.
• Deliver exceptional customer service and personalised beauty consultations.
• Promote benefits of products to generate sales and achieve set KPI’s.
• Provide expert product knowledge across cosmetics, skincare, and fragrance.
• Maintain high standards of visual presentation and stock levels.

Skills

Fluent Mandarin

Retail/sales experience

Job description

As a Beauty Advisor, you will represent global beauty and fragrance brands, providing personalised advice to international travellers.

11th November, 2026

THE OPPORTUNITY

We are seeking passionate Beauty Advisors (Chinese speakers) to join our team at Melbourne Airport, where they will deliver exceptional customer experiences within a dynamic luxury retail environment.

You will represent leading globalcosmetic and fragrance brands, providing expert product knowledge and personalised service to international travellers.

This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse,fast-paced, sales-driven environment.

You will have the opportunity to represent the following luxury brands:

• Chanel - Full Time
• Elizabeth Arden - Full Time

THE OPPORTUNITY

We are seeking passionate Beauty Advisors (Chinese speakers) to join our team at Melbourne Airport, where they will deliver exceptional customer experiences within a dynamic luxury retail environment.

You will represent leading globalcosmetic and fragrance brands, providing expert product knowledge and personalised service to international travellers.

This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse,fast-paced, sales-driven environment.

You will have the opportunity to represent the following luxury brands:

• Helena Rubinstein - Full Time
• Chanel - Full Time
• Elizabeth Arden - Full Time

KEY RESPONSIBILITIES

• Engage customers with a friendly and approachable manner
• Deliver exceptional customer service and personalised beauty consultations
• Promote benefits of products to generate sales and achieve set KPI’s
• Provide expert product knowledge across cosmetics, skincare, and fragrance
• Maintain high standards of visual presentation and stock levels

ABOUT YOU

• Ability to speak fluent Chinese (Mandarin) is essential
• Proven retail/sales experience in beauty, fragrance, or cosmetics
• Excellent communication skills and vibrant personality
• Demonstrated passion for beauty, fragrance and skincare products
• RSA certification (desirable but not essential)

WHY JOIN LOTTE DUTY FREE

• Monthly Sales Commission Program
• Team Discount Program
• Airport Retail Stores Discount (10% -20%)
• Free Car Parking
• Uniform & ASIC Pass Provided
• Sales & Product Training Program
• Employee Assistance Program
• Long-term Career & Professional Development Opportunities
• Recognition of Service Awards ($ Gift Cards)
• Safe, Diverse & Inclusive Work Environment with a Supportive Culture

ABOUT LOTTE DUTY FREE

Lotte Duty Freeis one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

DETAILS OF THE ROLE

• Location: Melbourne Airport
• Full time position: 76 hours’ fortnightly
• 2 week rotating roster
• Availability to work a flexible schedule including weekends and public holidays

Applicants must be at least 18 years old, hold full Australian working rights.

It is recommended to have your own form of reliable transport due to the early/late hours of work.

Only candidates that are successful for short listing will be contacted.