BDCP-Eligible Contract Manager, Contact Centre

Australian Department of Defence; Cooma; On-site; AUD 124,000 - 140,000; Full time

Benefits offered by this job

BDCP

Job summary

Australian Department of Defence in Cooma, NSW, seeks an EL1 Base Services Contact Centre & Switchboard Contract Manager to lead contract management, financial accountability and service delivery across two towers within the Defence Unified Service Centre.

You will oversee performance, ensure compliance, engage with customers and suppliers, and drive continuous improvement through audits, risk management and SOP development to support customer‑centric services.

Qualifications

• Experience in performance-based contract management within a complex environment.
• Strong financial management and reporting capabilities.
• Proven stakeholder engagement and cross-functional collaboration.

Responsibilities

• Oversee BSSC budgets, expenditure forecasting and reporting.
• Monitor contract performance and compliance against requirements.
• Coordinate and improve integrated service delivery across stakeholders.
• Identify opportunities to enhance customer outcomes and operational efficiency.
• Support business systems administration and contract reporting analysis.

Skills

Contract management

Financial management

Stakeholder engagement

Leadership

Analytical skills

Job description

Australian Department of Defence in Cooma, NSW, seeks an EL1 Base Services Contact Centre & Switchboard Contract Manager to lead contract management, financial accountability and service delivery across two towers within the Defence Unified Service Centre.

You will oversee performance, ensure compliance, engage with customers and suppliers, and drive continuous improvement through audits, risk management and SOP development to support customer‑centric services.