Bar Staff

The GEM Hotel; Alberton; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Training opportunities

Hospitality industry benefits

Job summary

The Gem Hotel in Alberton is seeking friendly Bar Staff to join our team on a casual basis. You will be the face of our country pub, serving beverages and delivering great customer experiences in a welcoming environment.

Applicants should have bar or hospitality experience, a solid knowledge of drinks, and be able to work evenings, weekends, and public holidays with flexibility. RSA certification is required or you must be willing to obtain one.

Qualifications

• Experience in hospitality or bar roles is preferred.
• Strong customer service and communication skills.
• Able to handle cash and operate POS accurately.
• Well presented with a positive, flexible attitude.
• RSA certification or willingness to obtain one.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages.
• Operate the POS system and process payments.
• Maintain a clean and organised bar area and stock rotation.
• Provide friendly customer service and take orders efficiently.
• Ensure compliance with licensing laws and health/safety standards.

Skills

Customer service

Communication

Cash handling

Teamwork

Flexibility

Education

RSA certificate

High school diploma

Tools

POS system

Cash register

Job description

The Gem Hotel is seeking friendly Bar Staff to join our team on a casual basis. This is an exciting opportunity to work in a Country pub environment in Alberton. As Bar Staff, you will be the face of our establishment, delivering exceptional customer service whilst preparing and serving beverages to our valued guests. This role is essential to creating a welcoming atmosphere and ensuring every customer leaves with a great impression of The Gem Hotel.

Key responsibilities

Prepare and serve alcoholic and non-alcoholic beverages to customers in accordance with established recipes and standards

Operate the point-of-sale (POS) system accurately and process payments securely

Maintain a clean and organised bar area, including regular cleaning of equipment, glassware and surfaces

Stock and rotate beverages, ensuring adequate inventory levels throughout service

Provide friendly and attentive customer service, taking orders efficiently and responding to customer enquiries

Comply with all relevant licensing laws, including responsible service of alcohol requirements

Follow health and safety procedures and maintain high standards of personal hygiene

Work collaboratively with other team members to ensure smooth service during busy periods

Suggest beverages and promotions to customers to enhance their experience

What we’re looking for

Previous experience working in a bar or hospitality environment is essential

Strong knowledge of popular drinks, cocktails and beer

Excellent communication and interpersonal skills with the ability to engage with diverse customers

Proficiency in operating POS systems and handling cash transactions accurately

A valid Responsible Service of Alcohol (RSA) certificate or willingness to obtain one

Ability to work efficiently during peak times whilst maintaining attention to detail

Physical capability to stand for extended periods and lift moderate weights

Positive attitude, reliability and flexibility with shift work, including evenings, weekends and public holidays

Attention to cleanliness and food safety standards

What we offer

Flexible casual work arrangements that suit your lifestyle

Competitive pay rates for hospitality professionals

Opportunity to develop skills in a dynamic and supportive team environment

Access to staff discounts and hospitality industry benefits

Training and development opportunities to enhance your bar and customer service skills

A fun and engaging workplace culture where your contribution is valued

About us

The Gem Hotel is a family owned business here in the Northern Gold Coast community, offering quality hospitality and a welcoming atmosphere for locals and visitors alike. We are committed to providing excellent customer service, quality beverages and a vibrant social hub. Our team is passionate about hospitality and dedicated to ensuring every guest has a memorable experience. We value teamwork, professionalism and genuine care for our customers.