Banquet Team Leader

InterContinental Sydney Coogee Beach; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

InterContinental Sydney Coogee Beach is seeking a Banquet Team Leader to oversee the delivery of exceptional banquet and event service on-site in Sydney, NSW, ensuring seamless guest experiences.

You will supervise banquet staff, coordinate room setups, manage event timelines, and collaborate with kitchen and events teams to confirm menus and special requirements, while maintaining safety and hygiene standards.

Qualifications

• Experience in banquet operations or event service leadership, including supervising teams and coordinating functions.
• Strong guest service, communication, and interpersonal skills, with the ability to manage diverse stakeholder needs.
• Proficiency in organizing event setups, time management, and attention to detail in a fast-paced hospitality environment.
• Knowledge of food and beverage service standards, safe handling practices, and workplace health and safety requirements.
• Ability to train, coach, and motivate team members, fostering a collaborative and inclusive work culture.
• Comfort with basic administrative tasks, such as shift scheduling, event reporting, and using hotel systems or POS platforms.
• Previous experience in upscale hotels or luxury hospitality settings is highly regarded.
• Flexible availability, including evenings, weekends, and public holidays; relevant hospitality or events qualifications are an advantage.

Responsibilities

• Oversee the delivery of exceptional banquet and event service.
• Supervise banquet staff, coordinate room setups, and manage event timelines.
• Maintain high service standards throughout functions.
• Collaborate with kitchen and events teams to confirm menus, schedules, and special requirements.
• Monitor inventory, equipment, and presentation.
• Train and coach team members; support roster planning.
• Resolve guest concerns promptly and professionally.
• Maintain service records and support continuous improvement in banquet operations; adhere to safety and hygiene protocols.

Skills

Banquet ops

Team leadership

Guest service

Event coordination

Time management

F&B standards

Safety compliance

Job description

Company Description

InterContinental Sydney Coogee Beach is a reimagined coastal luxury hotel situated just 25 minutes from Sydney’s CBD and 20 minutes from the airport, offering both beachfront charm and urban convenience. Located moments from the sands of Coogee Beach, the hotel blends refined coastal living with thoughtful design and curated guest experiences. Guests enjoy elegant oceanfront dining at Shutters Restaurant & Bar, bespoke wellness offerings, and direct access to the iconic Coogee Coastal Walk. With 198 beautifully appointed rooms and suites, many with expansive ocean views, the property showcases timeless design and contemporary sophistication. The hotel creates an intimate sanctuary that is distinctly Australian yet aligned with global standards of luxury hospitality.

Role Description

The Banquet Team Leader is responsible for overseeing the delivery of exceptional banquet and event service, ensuring guests experience seamless and memorable occasions. This full-time, on-site role, located in Sydney, NSW, includes supervising banquet staff, coordinating room setups, managing event timelines, and maintaining high service standards throughout functions. The role involves close collaboration with kitchen and events teams to confirm menus, schedules, and special requirements, as well as monitoring inventory, equipment, and presentation. The Banquet Team Leader trains and coaches team members, supports roster planning, and helps resolve guest concerns promptly and professionally. Administrative tasks such as maintaining service records, following safety and hygiene protocols, and supporting continuous improvement in banquet operations are also part of the day-to-day responsibilities.

Qualifications

• Experience in banquet operations or event service leadership, including supervising teams and coordinating functions.
• Strong guest service, communication, and interpersonal skills, with the ability to manage diverse stakeholder needs.
• Proficiency in organizing event setups, time management, and attention to detail in a fast-paced hospitality environment.
• Knowledge of food and beverage service standards, safe handling practices, and workplace health and safety requirements.
• Ability to train, coach, and motivate team members, fostering a collaborative and inclusive work culture.
• Comfort with basic administrative tasks, such as shift scheduling, event reporting, and using hotel systems or POS platforms.
• Previous experience in upscale hotels or luxury hospitality settings is highly regarded.
• Flexible availability, including evenings, weekends, and public holidays; relevant hospitality or events qualifications are an advantage.